Senior Technical Specialist
Found in: Talent IN C2 - 2 weeks ago
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.
Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create.
The richness of Avaya’s global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at www.avaya.com.
Job InformationJob Code: 00255940
Job Family: Services
Job Function: Services Engineering
Short DescriptionAn individual contributor who provides remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. May provide support to end user installations, configurations, upgrades and migrations through basic problem solving and troubleshooting. May include supporting 3rd party products and occasional on-site support. Analyzes symptoms, logs and date required to resolve issues of low to medium complexity. Deals with routine to low to medium complex problems or issues. Proposes and monitors the implementation of solutions for customer reported incidents. Has limited independence and can identify additional sources when required. Able to determine and develop approaches to solutions within a limited scope. Usually follows established practices and procedures.
Experience 1 - 3 Years of Experience Education Associate Degree or Bachelor Degree or Tech Certificate in Computer Science or Electrical Engineering Preferred Certifications-
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Found in: Talent IN 2A C2 - 2 weeks ago
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Found in: Talent IN C2 - 2 weeks ago
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