Control Management Director

4 days ago

Bengaluru, India WELLS FARGO BANK Full time
About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 25 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website .

About Wells Fargo in India & Philippines

Wells Fargo in India & Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru, Chennai & Manila locations.

Role Description

Control Director is a part of Chief Control Executive organization, responsible for providing leadership for Central Control Program organization across India and the Philippines locations; mature and lead a team of professionals supporting central program verticals.

This individual must be capable of initiating action and managing change in a fast-paced environment. Strong relationship management, influencing, vision, and execution skills are required. A key differentiator will be the ability to understand and operate successfully in a complex, heavily matrixed corporate environment. The role requires a sense of urgency, passion for results, and personal accountability for achievement while having the ability to make timely and difficult decisions.

Successful candidate will have ability to distill complex concepts into simplified/ targeted solutions, communicate those concepts effectively and ensure that all deliverables are met. They will use both vision and analysis to identify business problems and build compelling fact-based recommendations. They will also have a demonstrated ability to build and maintain strong credible relationships with key stakeholder groups.

As a senior leader, the Control Director is expected to have deep understanding of Control Program activities along with good experience on the operational risk programs such as Risk & Controls Self-Assessment (RCSA), Evidence Based Controls Evaluation (EBCE), Operational Risk Events (ORE), Quality Assurance (QA) and Change Management activities. Individual should also have good hands-on knowledge in Executive Reporting, Stakeholder Management.

This role will be based out of Bengaluru/Hyderabad

Primary Responsibilities

This position will be responsible for leading a team professional and responsible for:
  • Lead a credible team to support Central Control Program that includes key programs such as QA, RCSA, EBCE, ORE, ERIA, KRI, Issue Management and Change Management activities.
  • Provide subject matter expertise on RCSA, EBCE, KRI, ORE, QA program to facilitate the identification and assessment of risks impacting a service within organization and the identification and rating of applicable controls mitigating aligned risks.
  • Functionally own and drive the Quality Assurance activities across the key control program activities and provide strategic path to align to Central Control program objectives and regulatory requirements.
  • Mature and establish routines to drive accountability and consistency across the risk programs within the Central Control Organization
  • Provide strong engagement and leadership across various verticals of Central Control Program Organization. Identify opportunities to better align to support risk programs and drive consistency.
  • Engage, lead and support Audit, 2nd Line, Regulatory engagements.
  • Play pivotal role in enhancing control management platform capabilities in support of improved workflow queue, automation, prioritization reporting and Front line self service.
  • Mature front line adherence/evaluation program, dashboards, and escalation routines (QA, QC, results)
  • Drive consistency and accountability in Central Program execution through standardized requirements
  • Engage and manage stakeholder relationships and provide cost effective solutions when needed.
  • Enable Leaders to focus on Control strategic road map, driving maturity model, drive operational excellence and consistency across all Central Control program verticals.
  • Identify common themes/opportunities and collaborate across global teams to ensure there is focused interventions.
  • Develop and coordinate executive level updates to leadership, Committees and stakeholders on roadmap, Target Operating Model, delivery milestones and capability maturity progress.
  • Manage, mentor and guide the Central Control teams across all required activities. Strong people Manager who can lead the team, set high standards and deliver high quality results.
They will be expected to have:
  • Strong relationship management and proven leadership skills, with solid conflict management, negotiation and organizational effectiveness techniques with senior business leaders to foster and manage ongoing relationships and gain commitment to accomplish business goals.
  • Proactively and continuously promote engagement of all team members.
Required Experience
  • 18 + years of overall experience with a minimum of 10 years in Operational Risk Management & Compliance discipline, including experience in a captive unit of a MNC financial institution.
  • Strong expertise in control evaluation testing and/or QC/QA methodologies and techniques, including process and standards development, execution, and reporting.
  • Good working experience on Control Programs such as RCSA, EBCE, ORE, KRI, QA, Issue Management with robust understanding of current operational risk trends.
  • Strong analytical, critical thinking and problem-solving skills, coupled with an ability to translate ambiguous ideas/issues into well-defined plans/solutions with a track-record for delivering results.
  • Knowledge of operational risk & compliance framework, primarily in the banking industry and its related operations.
  • Proficiency and understanding nuances of front-line control reporting.
  • Demonstrate collaboration, strong negotiation, communication, presentation and influence skills; ability to build and lead a team across multiple geographies.
  • Proven ability in exercising independent judgment and applying prudent risk mitigation principles
  • Consulting experience with senior management teams. Ability to work well in teams.
  • Self-directed, results driven, and comfortable with ambiguity; i.e.; comfortable taking a vague initiative and creating a definitive plan
  • Strong influencing skills within a complex, matrixed environment; able to gain support and cooperation and build effective business partnerships with all levels of team members to achieve results without direct organizational control
  • Executive presentation, communication experience at Operating Committee level.
Desired Qualifications
  • Bachelor's degree or higher
  • Master's degree/ relevant certifications
Leadership Expectations at Wells Fargo

As a Team manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them
  • Accomplish management responsibilities, which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks
Posting End Date:
30 Jun 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

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