Assistant manager collections

3 months ago

Mumbai, India VCATCH Full time

Company Overview

Our company is a leading and innovative non-banking financial company (NBFC), specializing in providing unsecured loans through modern, customer-friendly approaches. We pride ourselves on our strong relationship management and effective debt collection strategies, ensuring sustainable growth and customer satisfaction.


Job Overview

We are seeking a dynamic and experienced Assistant Manager Collections to join our team. The role is available in Mumbai, Kolkata, Bangalore Urban, and Pune. This is a full-time position with options for contract-to-hire or contract employment. The ideal candidate will have a robust background in debt collection, particularly in the NBFC sector, and will be adept at managing agency relationships and leading field collections teams.


Qualifications and Skills

  • Proven experience in debt collection, preferably within the NBFC sector, demonstrating a strong understanding of unsecured loans and their recovery.
  • Ability to manage and nurture agency relationships to ensure effective and timely collections.
  • Strong leadership and team management skills, with a demonstrated ability to lead field collections teams efficiently.
  • Excellent communication and negotiation skills, with the ability to interact professionally with clients and agencies.
  • Proficient in using collections and financial software to track and manage debts.
  • Strong analytical skills to assess collection strategies and improve recovery rates continually.
  • Knowledge of local regulatory and compliance requirements related to debt collection in the assigned regions.
  • Ability to work under pressure and handle challenging situations with resilience and a focus on solutions.


Roles and Responsibilities

  • Oversee and manage the collection process for unsecured loans, ensuring timely and efficient recovery of outstanding debts.
  • Develop and maintain strong relationships with collection agencies to facilitate effective debt recovery.
  • Lead and manage a team of field collection agents, providing guidance, support, and performance monitoring.
  • Implement and refine collection strategies to increase recovery rates and minimize write-offs.
  • Regularly review and analyze collection performance data to identify trends and areas for improvement.
  • Ensure compliance with all relevant regulations and company policies in the debt collection process.
  • Communicate regularly with customers to address outstanding debts, resolve disputes, and negotiate payment plans.
  • Prepare and present regular reports to senior management on collection status, performance metrics, and strategic initiatives.

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