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General Manager

1 month ago

Bengaluru, India Le Roma Gardenia Full time

Overview:

Le Roma's Grandeur Hotel is seeking a dynamic and experienced General Manager to lead its new venture. The ideal candidate will have a proven track record in managing a 100-room hotel property, with a strong background in Food & Beverage (F&B) and Room Division operations. The General Manager will be responsible for overseeing all aspects of hotel operations, driving revenue growth, ensuring exceptional guest experiences, and maintaining high standards of service quality and efficiency.

Responsibilities:

  • Provide strategic leadership and direction to the hotel team, fostering a culture of excellence, innovation, and guest-centricity.
  • Oversee all aspects of hotel operations, including front office, housekeeping, F&B, sales and marketing, finance, and maintenance.
  • Develop and implement operational policies, procedures, and protocols to ensure efficient and effective functioning of the hotel.
  • Drive revenue generation through proactive sales and marketing initiatives, strategic pricing strategies, and revenue management techniques.
  • Monitor financial performance, analyze key metrics, and implement cost-control measures to maximize profitability and achieve budgetary goals.
  • Lead the development and execution of comprehensive sales and marketing plans to drive occupancy and revenue growth across all market segments.
  • Foster positive relationships with guests, stakeholders, and the local community, ensuring a positive brand image and reputation for the hotel.
  • Oversee recruitment, training, and development of hotel staff, ensuring a skilled and motivated workforce capable of delivering exceptional service.
  • Ensure compliance with all relevant laws, regulations, and industry standards governing hotel operations, including health, safety, and environmental regulations.
  • Implement and maintain high standards of cleanliness, maintenance, and safety throughout the hotel property.
  • Monitor guest feedback and reviews, addressing any concerns or issues promptly and effectively to enhance guest satisfaction and loyalty.
  • Represent the hotel in industry events, trade shows, and networking opportunities to promote the brand and drive business growth.

Requirements

  • Bachelor's degree in Hospitality Management, Business Administration, or related field. Master's degree preferred.
  • Minimum of 10 years of experience in hotel management, with a proven track record of success in managing a 100-room hotel property.
  • Strong background in Food & Beverage (F&B) and Room Division operations, with demonstrated expertise in revenue management and guest service.
  • Excellent leadership and interpersonal skills, with the ability to inspire and motivate a diverse team of employees.
  • Strategic thinker with the ability to develop and execute effective business plans and operational strategies.
  • Strong financial acumen, with the ability to analyze financial data, develop budgets, and manage expenses effectively.
  • Exceptional communication skills, with the ability to interact confidently and professionally with guests, staff, and stakeholders at all levels.
  • Proven ability to drive revenue growth, achieve budgetary goals, and deliver exceptional guest experiences.
  • Ability to work effectively under pressure, prioritize tasks, and meet deadlines in a fast-paced environment.
  • Proficiency in hotel management software, Microsoft Office suite, and other relevant computer applications.

Benefits

  • Competitive salary commensurate with experience.
  • Attractive commission structure and performance-based incentives.
  • Comprehensive health benefits package.
  • Ongoing training and professional development opportunities.
  • Discounted accommodations and amenities at Le Roma Gardenia properties.
  • A supportive and collaborative work environment with opportunities for career advancement.

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