Recovery manager

4 weeks ago

Bengaluru, India Svinzy Digital Solutions Full time

Job Overview:

As the Payment Collection and Recovery Manager, you will play a pivotal role in managing the payment collection process for our B2B clients. This role involves a combination of on-call and on-field activities, as well as requiring a deep understanding of legal procedures related to debt collection and recovery. You will be responsible for independently handling the end-to-end process of collection, recovery, and, when necessary, litigation. You will also collaborate with external legal resources, such as advocates, for court cases and legal proceedings.


Key Responsibilities:


1. Collections Strategy: Develop and implement effective strategies for timely payment collection from B2B clients.


2. Customer Communication: Establish and maintain professional relationships with clients while communicating payment expectations and deadlines.


3. On-Field Visits: Conduct pan India on-field visits to clients' premises for face-to-face discussions, negotiations, and document collection.


4. Legal Expertise: Possess in-depth knowledge of legal procedures and regulations related to debt collection and recovery, ensuring compliance at all times.


5. Debt Recovery: Manage the end-to-end debt recovery process, which includes negotiation, settlement agreements, and restructured payment plans.


6. Litigation Management: Coordinate with external legal advocates for filing and managing legal cases, including attending court hearings, if necessary.


7. Documentation: Maintain accurate and up-to-date records of all collection efforts, payment agreements, and legal actions.


8. Reporting: Prepare and present regular reports on collection and recovery activities to senior management.


9. Risk Assessment: Evaluate the creditworthiness of clients and recommend credit limits or restrictions based on analysis.


10. Team Collaboration: Collaborate with internal teams, such as sales, finance, and customer service, to resolve payment disputes and provide insights for process improvements.


11. Continuous Improvement: Stay updated on industry best practices and continuously improve collection and recovery strategies.


Qualifications/Requirements:


Bachelor's degree in business, finance, or a related field (MBA or legal background is a plus).


Proven experience in B2B payment collection, recovery, and litigation management.


Strong knowledge of legal procedures and regulations related to debt collection.


Excellent negotiation and communication skills.


Ability to work independently and make sound decisions.


Proficiency in using collection software and Microsoft Office Suite.


Strong analytical and problem-solving abilities.


Willingness to travel for on-field visits as required.


High level of integrity and ethical conduct.

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