FinOps Specialist, US Payroll, CX
3 months ago
Key job responsibilities
•Analyze payroll-related metrics, such as employee satisfaction, payroll processing time, and error rates, to identify opportunities for optimization.
•Identify training needs and provide training to improve the quality of the U.S. Payroll ticketing teams.
•Responsible for performing Dive-Deep analysis, work with stakeholder teams and Tech teams to implement Corrective/Preventive actions.
•Implement continuous improvement processes to refine payroll practices and address evolving employee needs.
•Bring up-to-date resources, such as FAQs, guides, or tutorials, to help employees stay informed about payroll-related topics.
•Provide clear and accessible information about payroll policies, schedules, and procedures.
BASIC QUALIFICATIONS
- 6+ years of finance experience- Knowledge of financial controls and procedures
- •Good analytical skills with high level of accuracy and attention to details.
- •Advanced MS Excel knowledge (pivot tables, vlookup and other formulas).
- •Good verbal and written communication skills.
- •Flexible to work in rotational shifts including US time zone.
PREFERRED QUALIFICATIONS
- FPC certified- Six Sigma certified
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