Hitachi Storage Engineer
2 months ago
Shift- 24/7
Hyderabad/ Onsite role
Experience in design and implementation and operations of Hitachi Vantara infrastructure solutions such as block storage, file and object storage platforms. Implement Hitachi infrastructure portfolio products and services related to UCP CI, HCI, HCP, VSP series. Review Incidents and Service requests generated outside of automated M&A based ticketing - E-Mail/Phone Calls from Customer or Account teams. Perform task assigned if any in Event Management as per SOP. Perform basic reporting functions as required Review service queue's and escalate tickets if not actioned within SLA guidelines As Automation becomes available to execute common tasks in a unified fashion, with minimal risk of human error, execute common day-to-day low risk tasks based on SOP. Perform queue management, ticket triage and assignments to respective queues Site Access Request Handling, GSC and DC access coordination,Skype Call Handling etc. Incident creation based on SOPs & alerts/events if required to be manually done and assign to respective L2/L3 groups Basic adhoc reports, based on SOPAbout us
We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.
#LI-RS1
Championing diversity, equity, and inclusion
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
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