Anti Fraud Support Engineer

3 months ago


Bengaluru, India AppsFlyer Full time
What you'll do: Analyze complex fraud detection cases, scenarios, and algorithms, utilizing analytical tools. Take end-to-end ownership of customer and business partner technical issues technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication, with an emphasis on fraud cases Work with AppsFlyer’s Engineering and Product teams on escalations and product enhancement requests. Work closely with the Customer Success Manager and other internal teams to provide technical support Contribute to the improvement of the Support AI tools Initiate and build new tools, internal documentation, and processes to streamline fraud communication at the analyst case level

What you have:

Experience in technical customer service, and superior communication skills for complicated issues  Advanced- SQL Ability to understand business sensitivities and the context beyond the data. Not only the technical aspects of a problem. BSc/ BA in Computer Science, Industrial Engineering, Information Systems, or an equivalent degree Excellent written and verbal skills in English Highly adaptable, fast learner, inquisitive Multitasking and ability to work independently Ability to collaborate cross-functionally on a global scale Passion for Superior Client Experience

Bonus Points:

3+ years of experience in an Ad-tech company Experience in Python Data analyzing experience Ability to communicate in Russian or other languages. Introduced by an AppsFlyer team member Familiarity with the Ad-tech fraud eco-system

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