AGM - Cloud IPCPE

3 weeks ago

Pune, India Vodafone Idea Limited Full time

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

SME – Cloud & IPCPE Operations

Job Level/ Designation

M2-AGM/DGM

Function / Department

COG / Cluster Core Ops

Location

Cluster

Job Purpose

Responsible for operations and maintenance of Cloud Infra elements across OEM cloud having CEE, CBIS, CVIM, Redhat & Cloud IP infra nodes SDN, SDI, Leaf & spine .

Key Result Areas/Accountabilities

Uptime -To ensure 99.999% availability of the deployed cloud and IPCPE infrastructure. Alarms, Fault and Outage handling - Ensure restoration of outages / emergencies in shortest possible time, minimize impact of outage on service by identifying and taking action like implementing work around, temp traffic diversions. Immediate action and resolution of all types of HW, SW faults and alarms; drive preventive maintenance tasks for cloud and IPCPE. RS&R management - ensure repair of all HW including Cloud & Cloud IP infra within TAT Redundancy - Ensure 100% redundancy and resiliency for all types of core nodes and its connectivity, review it periodically and suggest for required changes Backup - 100% compliance of Core node back up policy and ensuring availability of back up all the time for any emergency handling. Customer complaint handling - Ensure immediate action of all types of customer complains related to Cloud & IPCPE network, detailed investigation and proper resolution. Field support - Extending support to central teams for new roll out including software upgrade and technical testing. Field resource alignment for any on-site activities for Cloud & IPCPE platform HW and new feature testing Upgrade - Drive SW version and patch upgrades as per the recommendations on both Cloud & IPCPE nodes along with support for new feature testing. Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support Inventory Management: - Ensure latest update on inventory in terms of location, HW, SW, Capacity etc. & scrapping of non-live inventory Team management & Training – Mentor all team members , enhance their technical and behavioural skills, keep them positively engaged and motivated, challenge them to bring best out of each individual Conduct optimisation activities related to cloud resources, Switches ( Leaf & Spine), SDI/SDN Managers and ensure optimum usage of deployed infrastructure Check handover details of cloud infrastructure & IPCPE deployed from projects team. Ensure all relevant points are closed prior to handover.

Core Competencies, Knowledge, Experience

Understanding of Network Architecture and updated on latest technologies including various modules and ke

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