Senior Manager, Intelligent Automation

4 weeks ago

Gurugram, India JLL Full time

Senior Manager, Intelligent Automation

What this Job Involves?

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL

Role Purpose

The Intelligent Automation Senior Technical Manager for JBS role requires working collaboratively with teams and sponsors to design, execute, and lead teams through transformational change efforts of varying size and complexity. This role will utilize technical, project and change management principles and tools to focus on driving delivery and run support.

What this job involves

Key responsibilities include:

Lead Delivery and Run support RPA teams Be a subject matter expert in Automation, primarily RPA technologies, but also other low code/no code technologies from an design/delivery/maintenance perspective Be accountable for overseeing the development of RPA solutions (including building internal capability and/or partnering with a vendor to bring on board best in class automation/RPA build capability) in JBS Support the identification of the over-arching framework to deliver RPA from inception to maintenance and ongoing monitoring of RPA digital worker performance Work closely with technology to embed a holistic Automation SDLC that integrates and operates effectively with technology infrastructure requirements Build and maintain effective communications with key stakeholders, cross functional leaders and project team members Lead project teams in support of different project workstreams, and manage overall project activities, plans, documentation and schedules associated with deliverables and milestones Be accountable for delivering agreed internal client benefits Coach and guide project team members where necessary Drive a culture of process re-engineering into automation solution design Model and develop robotic process to reduce manual processes and improve employee productivity Implement best practices to reduce complexity, improve scalability, reusability, security and increase efficiency through standardisation Provide support in performing QA testing and supporting User Acceptance Testing as needed whilst establishing the broader capability Ensure robust governance and regular report out to achieve all defined outcomes within defined timeframe, monitor and report on actual savings achieved from the key projects and validate benefit with visible financial or capacity impact, manage close timelines and communicate on a timely basis if deadlines slip, interact with the Business teams and internal stakeholders to resolve issues, manage multiple stakeholders and be responsible for supporting the metrics reporting for the relevant process

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Sound like you? To apply you need to be / have:

The Candidate

The successful candidate will combine the ability to lead multiple teams/workstreams with project management skills and prior experience delivering the benefits of transformational change

The candidate needs a demonstrable and highly commercial mind-set, strong financial acumen in addition to excellent listening and communication skills. A logical, structured approach to problem solving and common sense are key.

Experience

Extensive professional experience, ideally with a top-tier strategy consulting firm and/or with a firm with a well-established transformation agenda Previous roles include Technical Delivery responsibility in a global company with similar size to JLL 4+ years of professional experience with Automation Anywhere A360 and 6+ years of experience with RPA. Must be Automation Anywhere A360 Certified RPA Professional. Direct experience of major international business transformation projects Excellent analytical and program management skills are essential Diverse industry and functional backgrounds gained through consulting or elsewhere Understanding of or exposure to global real estate markets preferred but not essential Ability to effectively design, gain alignment and successfully execute significant transformation change initiatives from project start to finish Ability to training / transfer learning and skills Strong interpersonal and communication skills. Needs to demonstrate significant credibility in having previously delivered Automation design and implementation programmes

Technical Skills

Must have experience in Solution Design, Development, Testing, Run Support, Maintenance, Incident Management and Change Management. Control room- administration knowledge. Experience with Process Analysis, Design, and Implementation, Business and Technical requirements, Problem-Solving, and Testing, including UAT and Bug fixes. Experience in handing Change Requests and Incidents. And experience in change management process. Knowledge of SDLC and Agile development. Good working experience with Web, Windows, Email, PDF, API, Excel, Word, Share Point, SAP, Terminal Applications, etc. Good working experience with IQ Bot and other OCR tools. Experience/knowledge of Database, VB/Python scripting and Excel VBA. Knowledge on Agile Tools like Azure Dev Ops or JIRA To own, contribute and deliver project tasks / activities as required to deliver project outcomes on the ground Building a central capability to deploy Automation at scale and quality

Change/Leadership Skills

Influencing and Team work: Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others Project Management Skills: Knows how to effectively structure, staff and manage projects and teams to insure there is clarity of expectation, timely execution, corrective action when needed and successful outcomes. Analytical Skills: Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable change. Character with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approach Work with stakeholders to ensure understanding and support for proposed solutions Collaborate with other Divisions, senior leaders and support functions (often across different geographies) to maximise benefit realisation Collaborate with Governance, IT, Operations, Business, Application, Risk, Compliance teams for Change Management.

Behavioral Competencies

Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive Helps others - Builds relationships, actively collaborates, helps others succeed. Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient Business first - Focuses on customers and clients, business/financial acumen, JLL first Inspire - Inspire others, creates vision and strategy, energizes others

Location:

On-site –Bengaluru, KA, Gurugram, HR, Hyderabad, TS

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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