Senior Associate-Customer Service Operations

2 months ago

Jaipur, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500,` with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Associate-Customer Service Operations

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement of existing processes in healthcare industry.

Responsibilities

•Provide excellent customer service to our customers.

•Resolve and respond to customer inquiries, request and problem escalations.

•Provide support to update data on customer portals proactively and through email/chat request

•Maintain a thorough understanding of client process and policies

•Reproduce customer issues and escalate product bug.

•Responsible to demonstratecapacity for critical thinking and analysis.

•Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment

•Prepare and publish reports in the team

•Candidate should be comfortable with 24*7 shift timings.

Qualificationswe seek in you

Minimum qualifications

•Any graduate degree or equivalent with a strong academic record

•Excellent Communication Skills both written and verbal

•Previous experience in a customer service role chat/email/voice

•Effective probing skills and analyzing / understanding skills

•Must be able to work on a flexible schedule

•Effective probing skills and analyzing / understanding skills

•Strong attention to detail.

•Must be comfortable to work on in evening and night shifts

Preferred Qualifications/ Skills

• Intermediate MS Excel knowledge

• VBA & SQL knowledge is a plus

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