Infra TechnicalLeadEducational Qualification BE/B.Tech (anybranch)/ MCA/M.Tech/ MSC IT / MSC CSWorkLocation Navi Mumbai Belapur24/ 7 SupportEnvironment6 days a week (MonthlyTwice)Banking industry experience (Good tohave)Documents required for BV purpose (Musthave EPFO service history records with supporting documents forpast 5 years) Must have minimum 10 Yearsworking experience as Technical Support LeadMust have detailed understanding of Managed Services BusinessModel Must have experience in Managingenvironment like Linux AIX Middleware Storage & BackupAdmin etc. roles Must have expertise toperform Disaster Recovery Design Planning HA DesignPlanning Must have expertise in to managetechnical staff and Infra Hardware and Software equipment s relatedto Cloud Virtualization Server Network Security Databasesetc. Must have effective abilities tomaintain strong relation CIO Vendors Security and Other SupportTeams Must have expertise handling technicalescalation technical analysis Risk Management IssueManagement Must have expertise toplan/review/approve and deploy systemwide changes to reduceinterruptions and server downtime Must haveexpertise to plan/review/approve maintenance tasks to reduceinterruptions and server crashes Must haveexpertise to resolve escalated issues Major incidents Priorityactivities with good problem solvingabilities. Must have expertise to reviewerror logs and userreported errors and identify stable and reliablesolutions Must have expertise to performsystem capacity planning to reduce interruptions and servercrashes Must have expertise to performsystem backups and restoration according to company or industrystandards Must have expertise to performsystem security by noticing faults and vulnerabilities within theserver s architecture Must have expertise toconduct training and perform interviews to hire candidates ofdomain skills Must have expertise to analyzeissues and good problem solving abilities to avoid repeatedfailures Must have knowledge on ITIL processlike Incident Management Change Management Business ContinuityPlanning Information Security process Musthave good communication abilities to drive teams on effectiveproblem management Change Management Musthave documentation capabilities to provide RCA Tracking of OpenIssues Risk Must have documentationcapabilities SOP Knowledge Articles required in providing technicalsupport and guidance to users Must haveeffective communication skills to present also discuss issues withVendors and Customers. Must have leadershipskills to guide and drive the team to achieve goals as part projectrequirements Must be selfmotivated and haveabilities to work in 24*7 Data Centerenvironment Must have effective knowledge toprepare and understand LLD HLD DocumentationMust have abilities in identifying tracking and reporting IncidentRequests Changes Hardware Inventory RisksIssues

applicationinfrastructure,management,change management

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