Client Servicing Executive

2 months ago


New Delhi, India HireBloc Full time
Overview:The ClientServicing Executive plays a crucial role in maintaining andnurturing client relationships ensuring client satisfaction anddriving business growth. They are responsible for understandingclient needs providing effective solutions and serving as theprimary point of contact for clients.KeyResponsibilities:
  • Building andmaintaining strong longlasting customerrelationships
  • Understanding client needs andrequirements
  • Acting as the liaison betweenclients and internal teams
  • Developing strategicplans to expand client base
  • Resolving clientissues and complaints in a timelymanner
  • Identifying new business opportunitieswith existing clients
  • Preparing reports onaccount status and customerfeedback
  • Collaborating with sales and marketingteams to maximize clientsatisfaction
  • Conducting business reviews toensure clients are satisfied with products andservices
  • Ensuring timely delivery of productsand services to clients
  • Handling contractnegotiation and renewal processes
  • Monitoringcompetition and maintaining awareness of markettrends
  • Providing exceptional customerservice
  • Meeting and exceeding assigned salesquotas
  • Managing and resolving customerescalations
RequiredQualifications:
  • Bachelor s degree inBusiness Administration Marketing or a relatedfield
  • Proven experience in client relationshipmanagement or a similar role
  • Excellentcommunication and interpersonal skills
  • Strongnegotiation and problemsolvingabilities
  • Demonstrated success in meeting salestargets
  • Ability to work under pressure and meetdeadlines
  • Proficiency in CRM software and MSOffice
  • Understanding of sales performancemetrics
  • Highly organized with strong timemanagement skills
  • Ability to build and maintainclient relationships
  • Strong business acumen andcommercial awareness
  • Ability to multitask andprioritize workload effectively
  • Proactive andresultsdriven mindset
  • Knowledge of marketresearch techniques and databases
  • Flexibilityto travel for client meetings asneeded

problem-solving,ms office,crmsoftware,management,interpersonal skills,sales targets,marketresearch,customer,communication,marketing,clientmanagement,negotiation,client relationshipmanagement,sales,commercial awareness,time management,marketresearch techniques,customer service,business acumen,salesperformance metrics



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