Senior MS Network Engineer

3 months ago

Bengaluru, India NTT Full time
JOB DESCRIPTION

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Collaboration Managed Services Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity.

What you'll be doing

Key Roles and Responsibilities:

Proactively monitors the work queues Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA Updates tickets with resolution tasks performed Identifies, investigates, analyses issues and errors prior to or when they occur, and log all such incidents in a timely manner Captures all required and relevant information for immediate resolution Provides second level support to all incidents, requests and identifies the root cause of incidents and problems Communicates with other teams and clients for extending support Executes changes with clear identification of risks and mitigation plans to be captured into the change record Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management Works with automation teams for effort optimization and automating routine tasks Coaches Service Desk and L1 teams for technical and behavioural skills Establishes monitoring for client infrastructure Identifies problems and errors before they impact a client’s service Leads and manages all initial client escalation for operational issues Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items Ensures all changes are carried out with proper change approvals Plans and executes approved maintenance activities Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort


Knowledge, Skills and Attributes:

Ability to communicate and work across different cultures and social groups Ability to plan activities and projects well in advance, and takes into account possible changing circumstances Ability to maintain a positive outlook at work Ability to work well in a pressurized environment Ability to work hard and put in longer hours when it is necessary Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting Ability to adapt to changing circumstances Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey


Academic Qualifications and Certifications:

Diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience) CCNP or equivalent certification M365 Intermediate (Associate) Certs Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)


Required Experience:

• 5-7 years of hands-on experience
• Advanced O365, Exchange & Teams experience
• Ensuring the operational health of the Office 365 environment including security, availability, performance, interoperability and reliability
• Administration, support and configuration of MS Office O365 
• Advanced progressive experience in data center network engineering, including roles of increasing responsibility
• Operational experience with Data center security, maintenance and governance
• Team management skills will be added advantage
• Keen to learn Network Monitoring & CUCM tools - VYOPTA, Zabbix, Kurmi, VCenter

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

  • Senior Cloud Network Engineer

    4 months ago

    Bengaluru, India DISH Network Full time

    Company Summary DISH Network Technologies, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network.Today,...

  • Senior Network Engineer

    3 weeks ago

    Bengaluru, India Bread Financial Full time

    Job SummaryThe Senior Network Engineer provides technical design, planning, operation, maintenance, and advanced troubleshooting of the Bread Financial’s network infrastructure. This position ensures continuity and alignment of the network administration/engineering direction. This position supports Bread Financial’s strategies and participates in...

  • Senior Network Engineer

    3 weeks ago

    Bengaluru, India Bread Financial Full time

    Job SummaryThe Senior Network Engineer provides technical design, planning, operation, maintenance, and advanced troubleshooting of the Bread Financial’s network infrastructure. This position ensures continuity and alignment of the network administration/engineering direction. This position supports Bread Financial’s strategies and participates in...

  • Senior Network Engineer

    3 weeks ago

    Bengaluru, India Dautom Full time

    Client Introduction:In this role, you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader in the IT industry, known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects.Job Title:Senior Network EngineerJob Location:Mumbai / Bengaluru....

  • MS Senior Network Engineer

    2 months ago

    Bengaluru, India NTT Full time

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Senior MS Network Engineer

    3 months ago

    Bengaluru, India NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • MS Senior Network Engineer

    3 weeks ago

    Bengaluru, India NTT Full time

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Senior Engineer

    4 months ago

    Bengaluru, India DISH Network Full time

    Company Summary DISH Network Technologies, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network.Today,...

  • Senior Engineer

    4 months ago

    Bengaluru, India DISH Network Full time

    Company Summary DISH Network Technologies, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network.Today,...

  • Senior Network Engineer

    3 weeks ago

    Greater Bengaluru Area, India Bread Financial Full time

    Job SummaryThe Senior Network Engineer provides technical design, planning, operation, maintenance, and advanced troubleshooting of the Bread Financial’s network infrastructure. This position ensures continuity and alignment of the network administration/engineering direction. This position supports Bread Financial’s strategies and participates in...

  • Senior Network Engineer

    3 weeks ago

    Greater Bengaluru Area, India Bread Financial Full time

    Job Summary The Senior Network Engineer provides technical design, planning, operation, maintenance, and advanced troubleshooting of the Bread Financial’s network infrastructure. This position ensures continuity and alignment of the network administration/engineering direction. This position supports Bread Financial’s strategies and participates in...

  • Senior VMware Systems Engineer

    4 months ago

    Bengaluru, India DISH Network Full time

    Company Summary DISH Network Technologies, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network.Today,...

  • MS Engineer

    2 months ago

    Bengaluru, India NTT Full time

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Senior Network Engineer

    4 months ago

    Bengaluru, India Zycus Full time

    Senior Network Engineer (GLO04304) Global DeliveryBengaluruAbout UsZycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software...

  • Senior Network Engineer

    3 weeks ago

    Bengaluru, India Universal Technology Solutions (UEBIZ) Full time

    Job Description:The EMPLOYEE shall have the position ofSenior Network Engineer . He/she shallperform, among others, the following activities:1. Establish yourself as a trusted advisor to customers and peers2. Continuous self-improvement and learning to maintain technical leadership ofapplicable technologies (data center, SDN, public cloud, security,...

  • Senior Systems Engineer

    3 months ago

    Bengaluru, India Razorpay Full time

    The Role: We are seeking a Senior Network engineer to join our team! Your duties will include providing day-to-day technical support on network configurations, installation, deployment, and operations. The network engineer will work on designing, implementing, and managing the networking infrastructure in collaboration with other IT Infrastructure...

  • Senior Network Engineer

    4 months ago

    Bengaluru, India Swiss Re Full time

    About the Role As the Senior Network Engineer, you will act as a Subject Matter Expert for our global network footprint and you will have a chance to work on cutting-edge solutions used by all Swiss Re employees worldwide. You will support the existing engineering team in their daily work and take over the responsibility in service design and...

  • Senior Network Engineer

    4 weeks ago

    Bengaluru, India Universal Technology Solutions (UEBIZ) Full time

    Job Description:The EMPLOYEE shall have the position of Senior Network Engineer. He/she shallperform, among others, the following activities:1. Establish yourself as a trusted advisor to customers and peers2. Continuous self-improvement and learning to maintain technical leadership ofapplicable technologies (data center, SDN, public cloud, security,...

  • Senior Network Engineer

    4 weeks ago

    Bengaluru, India Universal Technology Solutions (UEBIZ) Full time

    Job Description:The EMPLOYEE shall have the position of Senior Network Engineer. He/she shallperform, among others, the following activities:1. Establish yourself as a trusted advisor to customers and peers2. Continuous self-improvement and learning to maintain technical leadership ofapplicable technologies (data center, SDN, public cloud, security,...

  • Senior Network Engineer

    4 weeks ago

    Bengaluru, India Universal Technology Solutions (UEBIZ) Full time

    Job Description: The EMPLOYEE shall have the position of Senior Network Engineer . He/she shall perform, among others, the following activities: 1. Establish yourself as a trusted advisor to customers and peers 2. Continuous self-improvement and learning to maintain technical leadership of applicable technologies (data center, SDN, public cloud, security,...