Platform Engineering and Operations

6 months ago

Pune, India Gentrack Full time

Purpose of the Role: 

PEO is responsible for the engineering and operations towards the platform (infrastructure) of Gentrack’s core products Junifer and Velocity on a global scale.
The team are based in the APAC and EMEA regions and work together as a logical group to develop, build, test, deploy, operate, and manage hosted solutions for our customers.
In the role of PEO - Engineer - Lead you will be applying your technical expertise and experience to apply best practice with driving continuous improvement using automation and innovation. You will be utilizing, supporting, and mentoring the PEO team, working closely with other teams across Gentrack as well as our third parties. 

Principal Responsibilities/Accountabilities: 

Engineering: 

• Taking a team lead in the running scrums including sprint planning, and retrospectives.
• Taking a technical lead on developing, building, and testing activities for platform architectures.
• Creating, updating, and reviewing documentation of engineering processes, procedures, and system information.
• Performing auditing, reporting, and other governance activities to uphold engineering standards and compliance.
• Identifying opportunities engineering improvements.
• Completing engineering proposals for analysis and decision making.

Operations: 

• Taking a technical lead on deploying, operating, and managing activities for platforms.
• Creating, updating, and reviewing documentation of operations processes, procedures, and system information.
• Performing auditing, reporting and other governance activities to uphold operations standards and compliance.
• Identifying opportunities operations improvements.
• Completing operations proposals for analysis and decision making.
• Responding to platform incidents, performing technical investigations, resolutions, and reviews.
• Pro-active monitoring and management of service health and performance.
• Be a point of escalation for the on-call support rota to uphold 24/7 customer platform support.
• Participating in scheduled work out-of-hours and standby support coverage on occasion. 

Customer Focus: 

• Placing the customer and the success of the business at the centre of all thought, analysis, response, and decision making.
• Engaging with and supporting internal teams, third parties and customers through effective and appropriate channels.

• Representing the business as a technical lead in direct communication with customers on occasion.

Technical Experience and Skills: 

• Minimum of 12 years of experience in a similar role as a lead delivering engineering and operations towards platform / infrastructure architecture with ISO 27001 and SOC 2 compliance.
• Working within ITIL service management frameworks and developing process improvements.
• Working within agile methodologies with scrum teams, sprints, and Kanban boards. 
• Using Atlassian services (JIRA, Confluence, Bitbucket)
• Working within a Dev-Sec-Fin-Ops culture and practice.
• Technical skills.
o System administration (Linux Amazon 2 / RHEL 7, Windows Server 2016+).
o Networking administration (TCP/IP, firewalls, routing, VPNs, DNS).
o Relational database administration (Oracle SQL SE2, SQL Server 2016+)
o Cloud hosting engineering and administration.
AWS
• IAM, EC2, SSM, KMS, VPC, S3, EFS, RDS, ECS, Route 53, CloudWatch, Lambda, CloudFormation, CloudTrail, CLI.
o Configuration management (Ansible).
o Infrastructure as code (Terraform, CloudFormation). 
o Coding (Java, Python).
o Scripting (Bash, PowerShell).
o Source control (Git, Bitbucket). 

Ideal Candidate for the Role: 

Personal Attributes: 

• Excellent interpersonal skills demonstrating a positive, reasoned, confident, and approachable attitude to others.
• Excellent team player, supporting others and delegating work.
• Pragmatic in approach to work and able to manage multiple work streams with competing priorities.
• Excellent troubleshooting skills, working through issues logically.
• Excellent attention to detail.
• Self-aware of knowledge gaps and when to seek help from colleagues.
• Using initiative and proactively progresses each using best practice.
• Identifying opportunities for continuous improvement and minimising risks.
• Sharing knowledge through collaborative working and documentation.
• Mentoring and helping develop less experienced and knowledgeable colleagues.
• Enjoys challenges and sees them as opportunities.
• Is keen to learn and develop technical and process framework knowledge.
• Open minded, consultative approach. Effective at listening and articulating opinions in a professional capacity.
• Comfortable with asserting own views and challenging others as well as being challenged by others.
• Has a flexible working attitude and recognises some ‘give and take’ is required with the business. 

Qualifications/Education: 

Desirable:

o AWS Professional certified (Solutions Architect, SysOps, DevOps)
o RHCE certified
o MSCE certified
o CCNA certified
o Terraform Associate certified
o ITIL Foundation certified 

Key Competencies for the Role: 

Adaptability: (Level 5/5)
Maintaining effectiveness when experiencing changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes,
requirements, or cultures.

Analytical Thinking: (Level 5/5)
Understanding a situation and its pieces, analyzing its make-up, and reaching logical decisions on a rational basis. 

Building Partnerships: (Level 4/5)
Identifying opportunities and taking action to build relationships both within the organization and externally to achieve common goals. 

Coaching/Leading: (Level 4/5)
Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas.

Communication: (Level 5/5)
Clearly conveying information and ideas through a variety of media in a way that engages people and helps them understand and retain the message.

Customer Focus: (Level 4/5)
Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.

Decision Making: (Level 4/5)
Using effective approaches for choosing a course of action or developing appropriate solutions and taking action that is consistent with available facts, constraints and probable consequences. 

Developing Others: (Level 4/5)
Planning and supporting the development of people’s skills and abilities to better fill current or future job/role opportunities. 

Process improvement & Innovation: (Level 4/5)
Improving existing conditions and processes; identifying opportunities, implementing solutions, and measuring output.

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