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Technical Specialist, Level II

5 months ago

Mumbai, India Morningstar Full time

The Role:

 This Senior Specialist level 2 tech role covers level 2 technical Support for all Morningstar Australasia applications, products and services and therefore requires both a structured service mindset together with strong technical focus. This is a hands-on role where you will interact closely with the Operations, Product and Technology teams to investigate, troubleshoot and drive issues to successful resolution in accordance with outlined service level agreements while actively communicating with various stakeholders. The ideal candidate is a self-starter who understands technology & business goals, and prides in delivering exceptional customer service to Morningstar’s clients by quickly and accurately diagnosing problems and coming up with quick solutions. We expect that you’ve mastered the technologies, languages, or environments you’ve been working with—whichever they may be—and that you will be able to learn any technology or language that’s needed.

This is a fantastic growth opportunity for service minded individuals with a knack for software development to gain a wealth of experience on a broad range of technologies with a potential to transition into a high performing development team at Morningstar and be part of a global company. This position is based in our Mumbai Office.

Job responsibilities:

Perform monitoring, intake, troubleshooting of reported application & product issues.

Facilitate and demonstrate accountability for technical problems until resolution

Undertake Incident/Problem Management of reported issues

Coordinate & undertake releases for bug fixes with the technology team members.

Mobilize fast response & resolution of production/client issues in co-ordination with Client Services, Operations, Product and Technology Teams.

Suggest & coordinate system enhancements and improvements through active feedback and co-ordination with product & development teams on repeat issues affecting production systems.

Ensure outlined Service level agreements are understood and met.

Become an expert on Morningstar methodology, functionality, and product features via various channels and programs.

Collaborate with Morningstar’s operations, development and product teams to resolve client issues in a timely manner and actively support the institutional & retail client base.

Contribute to service improvement initiatives, and other related projects as needed.

Communicate customer/product feedback to the Operations & Development teams.

Qualifications:

2-3 years of full-time work experience in a technical support role

Hands-on experience/working knowledge of following technologies:

Amazon Webservices toolset

Java on Linux platform (Highly desirable)

C#.NET on Windows platform (desirable)

Javascript, XML, XSL, JSON, jQuery, LinQ, Spring (Desirable)

T-SQL/SQL Server

Morningstar is an equal opportunity employer.

I10_MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal Entity

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.