Senior Business Analyst

3 weeks ago

Mumbai, India Awign Expert Full time
Job Description
About the Role

Duration: 6 months

Location: Mumbai

Timings: Full Time (As per company timings)

Notice Period: (Immediate Joiner - Required)


Job Responsibilities:
Maintains a solid knowledge base of the functional capabilities and is a Subject Matter Expert for the ecommerce domain preferably B2B.
Possesses overall understanding of applicable business processes and workflows.
Assists Project Manager/TDM in directing, and reviewing all activities associated with delivering technology products.
Responsible for product quality, project timeliness, and customer satisfaction.
Serves as functional and business process expert, ensuring that both business needs and end-user needs are understood and reflected in every solution we deliver, distinguished by world-class quality.
Interfaces with clients to define and document requirements for a named set of custom developed or vendor software products.
Collaborates with the Clients, Engagement Manager and TDM in creating and presenting the appropriate project on-boarding processes and materials (Charter/SOW/High-level Requirements) and operational & support activities.
Responsible for actively participating in Design Thinking sessions to gain insights into end user and customer needs.
Creates documentation including requirement User Stories, Acceptance Criteria, Feature Description PowerPoint decks, Process Flows and Analysis Models, Personas, Journey Maps, Wireframes and User Guides.
Manages the Product Backlog for a Product, working with the Project Manager to prioritize requirements, define and manage scope and sprints for a project.
Provides feedback and conducts Performance Evaluations of USI QA resources.
Works with the Engagement Manager and clients to plan user engagement activities and execute User Acceptance Testing (UAT) and/or facilitate continuous testing during agile projects.
Working closely with stakeholders, product owners, and development teams, they ensure accurate capturing and translation of requirements into actionable tasks.
Participates in reviews of plans associated with project execution.
Responds proactively to both business and project issues and escalates appropriately.
Provides operational support to practitioners and firm clients. Engages with various ITS organizations to resolve problems as they arise.

Primary Qualifications:
-Minimum 8 years of experience working in supporting multiple software projects in various IT roles.
-6+ years of Business Analyst or System Analysis experience.
-Create strong BRD's along with other BA documentation.
-Ability to push back on scope creep and someone who feels comfortable escalating issues with the client.
-Must have experience providing Analyst support for ServiceNow implementation projects.
-Business Analysts leverage JIRA to gather, document, and prioritize project requirements.
-Must have in-depth knowledge of software development lifecycles including agile development and testing.
-Prior experience that demonstrates good business understanding is needed (experience in an ecommerce domain is a plus).
-Demonstrated ability in applying repeatable quality assurance processes and methods to enterprise wide technology projects or initiatives.
-Excellent written and verbal communications, organization, analytical, management,  planning and leadership skills and remote collaboration skill are a must.
-Experience in dealing with multiple projects and cross-functional teams, and ability to coordinate across teams in a large matrix organization environment.
-Ability to effectively conduct technical discussions directly with Project/Product management, and clients.
-The Business Analyst will be responsible for working and collaborating with both existing & prospective customers to gain understanding of their requirements and business processes. The --candidate will be responsible for requirements gathering & elicitation, documentation, functional evaluation and analysis.
-Fosters a climate conducive to establishing positive working relationships with clients (internal and external).

Technical Skills:
Agile Methodologies
Jira Tool
Microsoft Office Suite
Microsoft Visio, Figma or other Prototyping tools

Requirements
Business Analyst, Agile, JIRA, IT Project, SCRUM, B2B

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