Control Management Associate Manager
3 weeks ago
Wells Fargo is seeking a Control Management Associate Manager for the Customer Remediation Verification (Transaction Verification -TV) team.
In this role, you will:
- Supervise Business Controls team of processors and analysts in their daily operational tasks, and evaluate workflow application of policies and procedures to ensure timely completion, quality, and compliance in relevant business groups
- Identify opportunities for process improvement and risk control development by assessing, managing, and mitigating current and emerging risk exposures associated with activities and operations
- Recommend operational improvements in less complex functions
- Make daily supervisory and tactical decisions to resolve business specific risk controls or processes under direction of functional area management
- Leverage interpretation of policies, procedures, and compliance requirements during implementation of multiple complex initiatives with low to moderate risk
- Collaborate and consult with front line management and interact directly with relevant business groups
- Monitor performance of individuals members according to established Business Controls standards and conduct performance evaluations
- Manage allocation of people and financial resources for Business Controls functional area
- Mentor and guide talent development of direct reports and assisting in hiring talent
- 2+ years of Risk Management or Business Controls experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 1+ years of Leadership experience
- Advanced degree in statistics/finance /engineering/economics/other quantitative disciplines
- 10-15 years' experience in Quality Assurance/Quality Control/Testing and Validation, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Leadership experience - 3-4 years
- Ensure quality work output for the Customer Remediation Verification program
- Monitor methodology, quality scorecards, and reporting
- Establish root cause and develop comprehensive reports and recommendations
- Manage allocation of resources for CRV program
- Perform analysis on products, processes, or programs as necessary
- Ensure that Quality standards are created and maintained along with defined service level
- Coach staff to ensure resolution of issues by providing guidance and feedback to correct performance
- Be active in daily team meetings and present work to senior leadership
- Make employment decisions and sets performance standards should be able to represent the department on broader initiatives
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
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