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Associate, Client Tech Support Engineering
3 days ago
You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.
Responsibilities
Requisition ID R-10333107 Date posted 07/01/2024 End Date 07/05/2024 City Pune State/Region Maharashtra Country India Location Type OnsiteCalling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Tech Lead, Client Tech Support EngineeringAvailability:
Working days are usually weekdays but engagement will require additional availability on weekends and holidays.
Working hours are flexible to ensure availability for the team and to support them.
Responsibility:
Daily Work assigned to associates and worked as scheduled.
Set any items to pending if scheduled for future and have reminders sent out.
Changes are created, assigned, executed with no error and closed in time
Incidents assigned and timely worked upon
Bridges are acknowledged, attended and resolved on high priority
Team takes up any additional ad-hoc activities that comes in
Check and update Inquiries not updated beyond 3 days
Enough inquiries assigned to people
Review the inquiries in queue and have the people pick them up
Inquiry's product, category and state are up to date
Any InquiryTask/CaseTask/ProblemTask unassigned should be picked up
Run Stand-Up call daily and reduce the aged inquiries.
Delegate any work in absence of people.
Additional items:
People attend/finish trainings/meetings in time.
Work on Improvements of processes.
Increase team's knowledge and capability by sharing and documenting important information
Make Audit, review pattern if people doing mistakes, provide feedback to them.
Once a quarter, need to be in Manager OnCall rotation.
When needed, interview candidates and help in hiring right talents.
Appreciate people's good work verbally, via email and by releasing LPs
Support teams as and when needed
Conduct team building events and ensure good rapport between teams.
Engage with stakeholders and get help or provide to run smooth business
Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.
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