Residential Services Manager

2 months ago

Bengaluru, India Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Open since May 2019, in the information technology capital of India, Four Seasons Hotel Bengaluru at Embassy ONE provides a preferred address for both business and leisure travellers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. Designed to reflect a sense of its location, the Hotel’s design merges nature and architecture in an homage to Bengaluru’s reputation as the Garden City. Four Seasons Hotel Bengaluru at Embassy ONE is located in one of the city’s most dynamic development that includes Four Seasons Private Residences, premium grade office space, sophisticated retail, dining and entertainment.

About the role :

The Residence Services Manager, in coordination with the Residential Leader, directs and supervises the residence operations and provides managerial and administrative support including coordinating the move-in and interior decorating/finishing procedures for unit owners, conducting orientation for new unit owners, handling of day to day operations to ensure a smooth running of the house, keeping and filing of records, maintenance of logs related to expenses, supervising all functions of the residences. Maintain daily contact with individual unit owners, respond to their queries and solve any issues arising out of operations.

What you will do:

Assist in people management eg. Hiring and training of all Residence team members, payroll, schedules, provide regular performance feedback, etc.

Assist with financial management requirements eg. Annual budget, HOA billing process to include sending statements, accepting payment and monitoring account delinquencies ensuring accurate billing and collection, track resident spend, address all resident questions with respect to billing from the hotel/resort or association, monitors that all invoices are paid in a timely manner and are checked for accuracy

In the absence of the Residencial Leader, be the first contact for any homeowner/tenant needs and concerns, ensuring the highest level of service and responsiveness

Coordinate and manage the day-to-day operations of the residences. Eg. Oversee the resident events on amenity floor as well as in residences, assist with purchase orders, etc.

Assist with new owner orientations to their residence and hotel/resort. Ensure all required policies and procedures are understood and signed. Be the liaison between residences and hotel/resort departments to ensure residents are welcomed and recognized.

 Act as a local Ambassador. Promote Four Seasons lifestyle and residences through invaluable real-life connections using unique portfolio of partners and contacts.

Develop profit improvement ideas, policies and procedures and implement them with approval of the Residential Leader

Liaise between the Residential Division and the supporting hotel departments to ensure all service requests from private residence homeowners and tenants are completed in a timely manner, to the highest standards of execution. 

What you bring:

Previous luxury hospitality or residential experience preferred

Minimum one-year experience in Front Office senior managerial capacity in a leading 5 Star hotel environment. Bangalore experience will be an added advantage.

Strong mathematical, analytical and business acumen skills

Excellent reading, writing & oral proficiency in the English language.

Good organizational skills, attention to detail and ability to multitask.

Knowledge of Opera and Purchasing systems will be a plus.

What we offer:

Competitive Salary, wages, and a comprehensive benefits package

Excellent Training and Development opportunities including an international career.

Complimentary Dream Holidays at other Four Seasons Hotels and Resorts

Comprehensive Insurance coverage for Hospitalization and Personal Accident

Learn more about what it is like to work at Four Seasons – Visit us:

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