Senior Support Engineer
2 months ago
- Experienced Support Engineer (7-10yrs) with OMS background and basic Java coding experience.
- Acts as a liaison between Support Services, PMG, Consulting Services across products.
- Available on call (on shift basis) for extreme emergencies / critical site down issues.
- Demonstrates and adheres to best practices of all internal Support Services polices and procedures.
- Ensures quantity and quality content in the Knowledgebase.
- Escalates issues that may have a negative financial or relationship impact.
- Mentors team associates in product knowledge and triage techniques.
- Performs customer performance reviews and Health Checks.
- Provides advice to customers and product / implementation teams regarding industry best practices and process methodology.
- Provides functional and/or technical support during a customers product implementation and "go-live" periods.
- Understands the business features and functionality to be provided by the product. Works in a cross-functional capacity to support quality design, development and testing. Works with other analysts to progress and resolve sensitive and complex issues, in addition to maintaining their assigned caseload.
- Monitors and actions BY solutions for SaaS customers, Continuously improving solution stability by early detection and resolution, as well as outflow and recurrence prevention of incidents
- Add value by developing knowledge article as well as working on operational improvements
- Understands SAAS consumption, adoption and business value KPIs related to respective solution
- Strong skills on architecture framework, tools and technologies relevant for concerned solution
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Support Engineer
1 month ago
Bengaluru, India Brandmuscle Full timeBrandmuscle is the largest provider of distributed marketing software and services in North America, offering a comprehensive local marketing automation platform backed by 24/7 on-demand support. Brandmuscle helps national and global brands capitalize on opportunities and local market conditions with brand-compliant, customized marketing across all media and...
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Zeotap - Senior Technical Support Engineer
18 hours ago
Bengaluru, Karnataka, India zeotap Full timeApply for Zeotap Senior Technical Support Engineer, Career Progress Consultants in Bengaluru/ Bangalore for 5 - 9 Year of Experience on
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Senior Software Support Engineer
1 week ago
Bengaluru, India Applied Materials Full timeTitle: Senior Software Support EngineerLocation: BangaloreRoles and Responsibilities:As a lead/senior software support engineer, your primary responsibility will be to resolve software issues reported from current product install base. You will be part of a cross functional team which will be responsible for successful deployment of software at customer...
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Senior IT Support Engineer
2 weeks ago
Bengaluru, India Okta, Inc. Full timeGet to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...
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Senior Support Engineer
1 week ago
Bengaluru, India Demyst Full timeOur Solution Demyst is a data management company specializing in external data orchestration, helping leading global financial institutions support their business users with data access at scale within their centralized data platforms. In response to growing demand, we‘re seeking new team members to help us scale. By joining our team, you will play a...
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Senior Software Support Engineer
1 week ago
Bengaluru, India Applied Materials Full timeTitle: Senior Software Support Engineer Location: Bangalore Roles and Responsibilities: As a lead/senior software support engineer, your primary responsibility will be to resolve software issues reported from current product install base. You will be part of a cross functional team which will be responsible for successful deployment of software at...
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Bengaluru/ Bangalore, India zeotap Full timeApply for Zeotap Senior Technical Support Engineer, Career Progress Consultants in Bengaluru/ Bangalore for 5 - 9 Year of Experience on TimesJobs.com.
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Senior Technical Support Engineer
2 weeks ago
Bengaluru, India Oracle Full timeThe Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment. OCI is committed to providing the best in cloud products that meet the needs of our customers who are tackling some of the world’s biggest...
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Senior Technical Support Engineer
4 days ago
Bengaluru, India Scrut Automation Full timeAbout the Job,The Senior Technical Support Engineer is the customer champion, providing expert technical guidance and resolution for intricate issues. They leverage deep product knowledge to diagnose and solve complex problems, while also serving as a critical partner in identifying and implementing customer-driven enhancements. This role thrives on both...
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Senior Technical Support Engineer
2 weeks ago
Bengaluru, India Oracle Full timeThe Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment. OCI is committed to providing the best in cloud products that meet the needs of our customers who are tackling some of the world’s biggest challenges. ...
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Support Engineer
2 months ago
Bengaluru, India Demyst Full timeOur SolutionDemyst is a data management company specializing in external data orchestration, helping leading global financial institutions support their business users with data access at scale within their centralized data platforms. In response to growing demand, we're seeking new team members to help us scale. By joining our team, you will play a crucial...
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Support Engineer
2 months ago
Bengaluru, India Demyst Full timeOur SolutionDemyst is a data management company specializing in external data orchestration, helping leading global financial institutions support their business users with data access at scale within their centralized data platforms. In response to growing demand, we’re seeking new team members to help us scale. By joining our team, you will play a...
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Support Engineer
2 months ago
Bengaluru, India Demyst Full timeOur SolutionDemyst is a data management company specializing in external data orchestration, helping leading global financial institutions support their business users with data access at scale within their centralized data platforms. In response to growing demand, we're seeking new team members to help us scale. By joining our team, you will play a crucial...
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Support Engineer
2 months ago
Bengaluru, India Demyst Full timeOur SolutionDemyst is a data management company specializing in external data orchestration, helping leading global financial institutions support their business users with data access at scale within their centralized data platforms. In response to growing demand, we're seeking new team members to help us scale. By joining our team, you will play a crucial...
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Application Support Engineer
2 weeks ago
Bengaluru, India Infogain Full timeApplication Support Engineer (Senior) with skills Application Support Engineer, Application Engineer for location Any Infogain Base Location (Noida, Gurugram, Bangalore, Mumbai, Pune)Posted on: May 19, Share on Linkedin Share on Twitter Share on FacebookROLES & RESPONSIBILITIESAs a member of the Enterprise Technical Services team, a Contact Center AI Support...
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Application Support Engineer
7 days ago
Bengaluru, India Infogain Full timeApplication Support Engineer (Senior) with skills Application Support Engineer, Application Engineer for location Any Infogain Base Location (Noida, Gurugram, Bangalore, Mumbai, Pune)Posted on: May 23, Share on Linkedin Share on Twitter Share on FacebookROLES & RESPONSIBILITIESAs a member of the Enterprise Technical Services team, a Contact Center AI Support...
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Application Support Engineer
2 weeks ago
Bengaluru, India Infogain Full timeApplication Support Engineer (Senior) with skills Application Support Engineer, Application Engineer for location Any Infogain Base Location (Noida, Gurugram, Bangalore, Mumbai, Pune) Posted on: May 19, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES As a member of the Enterprise Technical Services team, a Contact...
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Application Support Engineer
2 weeks ago
Bengaluru, India Infogain Full timeApplication Support Engineer (Senior) with skills Application Support Engineer, Application Engineer for location Any Infogain Base Location (Noida, Gurugram, Bangalore, Mumbai, Pune) Posted on: May 20, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES As a member of the Enterprise Technical Services team, a Contact...
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Application Support Engineer
1 week ago
Bengaluru, India Infogain Full timeApplication Support Engineer (Senior) with skills Application Support Engineer, Application Engineer for location Any Infogain Base Location (Noida, Gurugram, Bangalore, Mumbai, Pune) Posted on: May 22, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES As a member of the Enterprise Technical Services team, a Contact...
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Application Support Engineer
1 week ago
Bengaluru, India Infogain Full timeApplication Support Engineer (Senior) with skills Application Support Engineer, Application Engineer for location Any Infogain Base Location (Noida, Gurugram, Bangalore, Mumbai, Pune) Posted on: May 23, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES As a member of the Enterprise Technical Services team, a Contact...