Senior Support Engineer

2 months ago


Bengaluru, India Blue Yonder Full time
  • Experienced Support Engineer (7-10yrs) with OMS background and basic Java coding experience.
  • Acts as a liaison between Support Services, PMG, Consulting Services across products.
  • Available on call (on shift basis) for extreme emergencies / critical site down issues.
  • Demonstrates and adheres to best practices of all internal Support Services polices and procedures.
  • Ensures quantity and quality content in the Knowledgebase.
  • Escalates issues that may have a negative financial or relationship impact.
  • Mentors team associates in product knowledge and triage techniques.
  • Performs customer performance reviews and Health Checks.
  • Provides advice to customers and product / implementation teams regarding industry best practices and process methodology.
  • Provides functional and/or technical support during a customers product implementation and "go-live" periods.
  • Understands the business features and functionality to be provided by the product. Works in a cross-functional capacity to support quality design, development and testing. Works with other analysts to progress and resolve sensitive and complex issues, in addition to maintaining their assigned caseload.
  • Monitors and actions BY solutions for SaaS customers, Continuously improving solution stability by early detection and resolution, as well as outflow and recurrence prevention of incidents
  • Add value by developing knowledge article as well as working on operational improvements
  • Understands SAAS consumption, adoption and business value KPIs related to respective solution
  • Strong skills on architecture framework, tools and technologies relevant for concerned solution


  • Support Engineer

    1 month ago


    Bengaluru, India Brandmuscle Full time

    Brandmuscle is the largest provider of distributed marketing software and services in North America, offering a comprehensive local marketing automation platform backed by 24/7 on-demand support. Brandmuscle helps national and global brands capitalize on opportunities and local market conditions with brand-compliant, customized marketing across all media and...


  • Bengaluru, Karnataka, India zeotap Full time

    Apply for Zeotap Senior Technical Support Engineer, Career Progress Consultants in Bengaluru/ Bangalore for 5 - 9 Year of Experience on


  • Bengaluru, India Applied Materials Full time

    Title: Senior Software Support EngineerLocation: BangaloreRoles and Responsibilities:As a lead/senior software support engineer, your primary responsibility will be to resolve software issues reported from current product install base. You will be part of a cross functional team which will be responsible for successful deployment of software at customer...


  • Bengaluru, India Okta, Inc. Full time

    Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...


  • Bengaluru, India Demyst Full time

    Our Solution Demyst is a data management company specializing in external data orchestration, helping leading global financial institutions support their business users with data access at scale within their centralized data platforms. In response to growing demand, we‘re seeking new team members to help us scale. By joining our team, you will play a...


  • Bengaluru, India Applied Materials Full time

    Title: Senior Software Support Engineer Location: Bangalore Roles and Responsibilities: As a lead/senior software support engineer, your primary responsibility will be to resolve software issues reported from current product install base. You will be part of a cross functional team which will be responsible for successful deployment of software at...


  • Bengaluru/ Bangalore, India zeotap Full time

    Apply for Zeotap Senior Technical Support Engineer, Career Progress Consultants in Bengaluru/ Bangalore for 5 - 9 Year of Experience on TimesJobs.com.


  • Bengaluru, India Oracle Full time

    The Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment. OCI is committed to providing the best in cloud products that meet the needs of our customers who are tackling some of the world’s biggest...


  • Bengaluru, India Scrut Automation Full time

    About the Job,The Senior Technical Support Engineer is the customer champion, providing expert technical guidance and resolution for intricate issues. They leverage deep product knowledge to diagnose and solve complex problems, while also serving as a critical partner in identifying and implementing customer-driven enhancements. This role thrives on both...


  • Bengaluru, India Oracle Full time

    The Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment. OCI is committed to providing the best in cloud products that meet the needs of our customers who are tackling some of the world’s biggest challenges. ...

  • Support Engineer

    2 months ago


    Bengaluru, India Demyst Full time

    Our SolutionDemyst is a data management company specializing in external data orchestration, helping leading global financial institutions support their business users with data access at scale within their centralized data platforms. In response to growing demand, we're seeking new team members to help us scale. By joining our team, you will play a crucial...

  • Support Engineer

    2 months ago


    Bengaluru, India Demyst Full time

    Our SolutionDemyst is a data management company specializing in external data orchestration, helping leading global financial institutions support their business users with data access at scale within their centralized data platforms. In response to growing demand, we’re seeking new team members to help us scale. By joining our team, you will play a...

  • Support Engineer

    2 months ago


    Bengaluru, India Demyst Full time

    Our SolutionDemyst is a data management company specializing in external data orchestration, helping leading global financial institutions support their business users with data access at scale within their centralized data platforms. In response to growing demand, we're seeking new team members to help us scale. By joining our team, you will play a crucial...

  • Support Engineer

    2 months ago


    Bengaluru, India Demyst Full time

    Our SolutionDemyst is a data management company specializing in external data orchestration, helping leading global financial institutions support their business users with data access at scale within their centralized data platforms. In response to growing demand, we're seeking new team members to help us scale. By joining our team, you will play a crucial...


  • Bengaluru, India Infogain Full time

    Application Support Engineer (Senior) with skills Application Support Engineer, Application Engineer for location Any Infogain Base Location (Noida, Gurugram, Bangalore, Mumbai, Pune)Posted on: May 19, Share on Linkedin Share on Twitter Share on FacebookROLES & RESPONSIBILITIESAs a member of the Enterprise Technical Services team, a Contact Center AI Support...


  • Bengaluru, India Infogain Full time

    Application Support Engineer (Senior) with skills Application Support Engineer, Application Engineer for location Any Infogain Base Location (Noida, Gurugram, Bangalore, Mumbai, Pune)Posted on: May 23, Share on Linkedin Share on Twitter Share on FacebookROLES & RESPONSIBILITIESAs a member of the Enterprise Technical Services team, a Contact Center AI Support...


  • Bengaluru, India Infogain Full time

    Application Support Engineer (Senior) with skills Application Support Engineer, Application Engineer for location Any Infogain Base Location (Noida, Gurugram, Bangalore, Mumbai, Pune) Posted on: May 19, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES As a member of the Enterprise Technical Services team, a Contact...


  • Bengaluru, India Infogain Full time

    Application Support Engineer (Senior) with skills Application Support Engineer, Application Engineer for location Any Infogain Base Location (Noida, Gurugram, Bangalore, Mumbai, Pune) Posted on: May 20, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES As a member of the Enterprise Technical Services team, a Contact...


  • Bengaluru, India Infogain Full time

    Application Support Engineer (Senior) with skills Application Support Engineer, Application Engineer for location Any Infogain Base Location (Noida, Gurugram, Bangalore, Mumbai, Pune) Posted on: May 22, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES As a member of the Enterprise Technical Services team, a Contact...


  • Bengaluru, India Infogain Full time

    Application Support Engineer (Senior) with skills Application Support Engineer, Application Engineer for location Any Infogain Base Location (Noida, Gurugram, Bangalore, Mumbai, Pune) Posted on: May 23, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES As a member of the Enterprise Technical Services team, a Contact...