Senior Associate, Client Onboarding/Transitions/Conversions/KYC
2 weeks ago
Senior Associate Client onboarding/Transitions/Conversion/KYC
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly % of the world’s investible assets. Every day around the globe, our ,+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what LifeAtBNY is all about.
We’re seeking a future team member for the role of Senior Associate Client onboarding/Transitions/Conversion/KYC to join our Client Activation team. This role is located in Pune, MH – HYBRID.
In this role, you’ll make an impact in the following ways:
Provides quality support to clients with complex transactions and processes daily. Independently assists clients by responding to phone, email and other inquiries regarding company products, services and procedures. Responds to client questions on the process and request and aids with issues that have been escalated by junior team members. Research and resolves complex operational or client issues. Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures. Assists in providing status updates on problem resolution and outstanding issues to other teams. Subject Matter Expert – Understand the process EE and guide the team as the Subject Matter Expert on the multiple processes within the team and contribute positively to the various process improvement Initiatives. Responsible for the quality and completion of own and Team’s work People Management - Lead a team of support staff and professionals, including coaching, performance management and Development.To be successful in this role, we’re seeking the following:
Education requirement – UG/PG Experience requirement - Overall + years of experience, Minimum + years in Team/ People Management Experience requirement – Experience in Client onboarding/ Investment Operations processes People Leadership requirement - Min + years of handling + staffs
At BNY, our culture speaks for itself. Here’s a few of our awards:
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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