AR Caller

Overview:The AR(Accounts Receivable) Caller plays a crucial role in the healthcarerevenue cycle by ensuring the timely collection of outstandingpatient and insurance balances. This position is essential inmaintaining the financial health of the organization and requires adetailoriented and efficient professional to manage billinginquiries resolve discrepancies and facilitate paymentprocesses.KeyResponsibilities:

• Initiate and handleoutbound calls to patients and insurance companies regardingoutstanding balances
• Review and follow up onclaims and appeals to facilitate paymentcollection
• Resolve billing discrepancies andissues related to denied claims
• Document allcommunication with patients and insurancecompanies
• Adhere to compliance and regulatorystandards in all communication anddocumentation
• Update patient demographic andinsurance information
• Collaborate with internaldepartments to resolve outstandingissues
• Provide exceptional customer service andsupport to patients regarding billinginquiries
• Assist in identifying andimplementing process improvements to enhance collectionefficiency
• Participate in regular meetings andtraining sessions to stay updated on industrychanges

RequiredQualifications:

• Bachelors degree inBusiness Administration Finance or relatedfield
• Proven experience in medical billing andaccounts receivable management
• Familiarity withmedical terminology ICD10 and CPTcoding
• Proficiency in using billing andcollections software and CRM systems
• Stronganalytical and problemsolving skills
• Excellentcommunication and negotiation abilities
• Abilityto prioritize tasks and manage timeeffectively
• Knowledge of insurance verificationand claim adjudication processes
• Attention todetail and accuracy in data entry andreconciliation
• Ability to work independentlyand as part of a team
• Understanding ofhealthcare compliance and privacyregulations
• Certification in Medical Billingand Coding is a plus
• Experience in a healthcareor hospital setting is preferred
• Proficient inMicrosoft Office suite particularlyExcel
• Ability to adapt to changing requirementsand stay updated on industry changes
• Strongcustomer service orientation and conflict resolutionskills

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