Lead Consultant – SFDC Application Support

1 month ago

Noida, India Genpact Full time

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Lead Consultant – SFDC Application Support

In this role, you will be a part of the Cora support team who will take ownership of customer issues reported and see problems through to resolution

Responsibilities

Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot, and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports Post patching issue, this gets more people to apply for job role resolution. Provide and document RCA & corrective actions on repetitive issues for a permanent fix, Provide Guidance and Support to other IT Team Knowledge Management processes; Provide resolution notes for new issues or work-around; keep team members and team lead aware of changes. Build, develop & maintain updated user self-help documentation and quick reference guides for frequently asked questions about the application. Enable the users to handle activities on their own 

Qualifications we seek in you

Bachelor's/Graduation/Equivalent Preferred qualifications  Good Understanding of Salesforce platform (Admin and Code level understanding)

Preferred qualification

Ability to deal with ambiguity and define approaches to bring unfocused issues to resolution. Excellent customer-facing skills that include conducting compelling technical briefing & demonstrations including critical issues, status reports, and resolving impediments. The person should have the technical capability to troubleshoot applications, implement new technologies and articulate the solutions to the customer. Ensures project issues are raised on time and resolved at the appropriate levels. Keeps project or delivery teams informed of the overall status Ability to drive compliance & process adherence

  • Lead Consultant – SFDC Application Support

    5 days ago

    Noida, Uttar Pradesh, India Genpact Full time

    With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create...

  • Lead Consultant – SFDC Application Support

    3 weeks ago

    noida, India Genpact Full time

    With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Lead Consultant – SFDC Application Support

    1 month ago

    noida, India Genpact Full time

    With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Lead Consultant

    2 months ago

    Noida, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Lead Consultant

    2 months ago

    noida, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Lead Consultant

    3 weeks ago

    Noida, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Lead Consultant- Developer SFDC

    1 month ago

    Noida, India Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Lead Consultant- Developer SFDC

    3 weeks ago

    Noida, India Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Lead Consultant- Developer SFDC

    1 month ago

    noida, India Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Lead Consultant- Developer SFDC

    3 weeks ago

    noida, India Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Lead Consultant- Developer SFDC

    5 days ago

    Noida, Uttar Pradesh, India Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create...

  • Lead Consultant- Quality Analyst SFDC

    4 weeks ago

    Noida, India Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Lead Consultant- Quality Analyst SFDC

    3 weeks ago

    Noida, India Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Lead Consultant- Quality Analyst SFDC

    4 weeks ago

    noida, India Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Lead Consultant- Quality Analyst SFDC

    5 days ago

    Noida, Uttar Pradesh, India Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create...

  • Lead Consultant- Quality Analyst SFDC

    3 weeks ago

    noida, India Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Jr. SFDC Developer

    1 week ago

    Noida, India NTT DATA Services Full time

    Req ID: 270572 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Jr. SFDC Developer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).Once You Are Here, You...

  • Jr. SFDC Developer

    2 weeks ago

    Noida, India NTT DATA Full time

    Job Description Req ID: 270572 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Jr. SFDC Developer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).Once You Are...

  • Salesforce Developer

    1 day ago

    noida, India Prontoex Consulting Services Pvt Ltd Full time

    Payroll : Prontoex Consulting Services Pvt Ltd End Client : Genpact Salesforce Developer Location : Preferably NCR location (Hybrid Detail Responsibilities Total 4-5years of experience of Salesforce.com development experience Experience in capturing, analysing, documenting and realizing the business requirements to design on Salesforce.com platform....

  • Salesforce Developer

    2 days ago

    Noida, India Prontoex Consulting Services Pvt Ltd Full time

    Payroll : Prontoex Consulting Services Pvt LtdEnd Client : GenpactSalesforce DeveloperLocation : Preferably NCR location (HybridDetail ResponsibilitiesTotal 4-5years of experience of Salesforce.com development experienceExperience in capturing, analysing, documenting and realizing the business requirements to design on Salesforce.com platform.Experience in...