Engineer - Software Support

Found in: Talent IN C2 - 2 weeks ago

Gurugram, India Salesforce Full time
All Jobs

Back To All Jobs

Engineer - Software Support

Full Time

Job Code: G-22088

Gurgaon, Haryana, India

1 position

Required Experience

0 - 2 Years

Skills

LINUX,

GRAFANA,

INFLUX DB

+ 3 more

Software Support (TAC):

The Software Support Engineer is responsible for providing technical assistance and support to our customers 24/7/365. This role requires excellent communication skills, problem-solving abilities, and a deep understanding of the GO Software ecosystem running the Warehouse operations. Responsibilities include Technical Support, Critical Issue Resolution, Training & Documentation, System Monitoring, and Collaboration with internal and external stakeholders. Tech Skills required are LINUX, GRAFANA, INFLUX DB, POSTGRES DB, MYSQL, SHELL/PYTHON SCRIPTING, and anything else used in GreyMatter SW.

In summary, Software Support is crucial in ensuring user satisfaction and resolving software-related issues. They collaborate with various teams, provide technical assistance, and contribute to improving software applications. Strong technical knowledge, problem-solving skills, effective communication, and customer focus are essential in this role.

Engineer - Software Support

GreyOrange seeks a talented and motivated TSE to support external customers for warehouse automation industry products. He will provide level 3 support for allocated product lines per decided SOPs.

You are also responsible for sharing knowledge within the client service team and relevant feedback with R&D.

Responsibilities:

* Responsible for efficiently handling and resolving technical issues passed on by L2.

* Ensure timely and effective action as per decided workflow basis priority and severity for each ticket.

*Should ensure maximum issues are resolved without L4/R&D involvement.

*Should ensure adherence to committed SLAs for each reported issue.

*Should follow ticketing SOPs and ensure tickets are generated for R&D with all relevant technical details captured for every issue.

*Should follow internal escalation matrix based on severity and resolution time.

*Should ensure all relevant site-specific technical documentation and documentation regarding new product lines and/or features are accurately captured from R&D and shared with Client Service team.

*Should support CSMs in developing an eminently capable and technically competent team of assistant client service managers and service engineers.

*Responsible for creating and monitoring software and hardware component-wise reliability metrics for each installation.

*Should develop a framework to predict potential/future failures and ensure requisite preventive measures are taken

Required :

*B.Tech/B.E. freshers OR 6 months of experience in a 24*7 Software Support role.

*Experience with Linux/Unix

*Experience with SQL

*Experience with scripting - Python/Shell.

*Must have strong communication skills.

*Should be comfortable with rotational shifts.

Preferred : (Good to have)

* Should be open to travel globally - US/Europe.

* Candidates with B1/B2 Visa will be preferred.

About Company

GreyOrange is a global technology company unifying AI-driven software and mobile robotics to modernize order fulfillment and optimize warehouse operations in real time. The GreyOrange fulfillment platform is the only fully integrated software and robots solution that uses advanced fulfillment science to instantaneously evaluate order data and compose the best decisions in real time to efficiently orchestrate people, processes and robots. The result is a fast, agile and precisely tuned operation equipped to perpetually meet the what-when-where expectations of today’s retail consumer.At GreyOrange, our experts help organizations master fulfillment in the Age of Immediacy so they keep promises, capture more revenue, save money on fulfillment and improve the work experience for warehouse employees. GreyOrange is headquartered in Atlanta, Georgia has core operations in the United States, Europe, India, and Japan.

Similar Jobs

Senior Member Technical St...Gurgaon, Haryana, Indi...Posted On 3 months agoEngineer - Software Suppor...Gurgaon, Haryana, Indi...Posted On 9 days agoEngineer- Hardware Support...Lithia Springs, GA, US...Posted On 3 days ago

View All

Powered By

s

  • Engineer - Software Support

    Found in: Whatjobs IN C2 - 4 days ago

    gurugram, India Salesforce Full time

    All Jobs Back To All Jobs Engineer - Software Support Full Time Job Code: G-31111 Gurgaon, Haryana, India 1 position Expires on 31/05/2024 Required Experience 1 - 2 Years Skills LINUX, GRAFANA, INFLUX DB + 3 more Software Support (TAC):The Software Support Engineer is responsible for providing technical assistance and...

  • Software Developer

    Found in: Whatjobs IN C2 - 3 weeks ago

    gurugram, India Corporate Resources Full time

    Job Description Work with developers to design algorithms and flowcharts Produce clean, efficient code based on specifications Integrate software components and third-party programs Verify and deploy programs and systems Troubleshoot, debug and upgrade existing software Gather and evaluate...

  • Software Engineer

    Found in: beBee S IN - 3 weeks ago

    Gurugram, India NatWest Digital X Full time

    Join us as a Software EngineerThis is an opportunity for a technically minded individual to join us as a Software EngineerYou’ll be working with new and innovative technology to deliver high impact solutionsHone your existing software engineering skills and advance your career in this critical roleWe're offering this role at associate levelWhat you'll...

  • Software Engineer

    Found in: beBee S IN - 4 weeks ago

    Gurugram, India NatWest Digital X Full time

    Join us as a Software EngineerThis is an opportunity for a driven Software Engineer to design and engineer software with the customer or user experience as the primary objectiveWe’ll look to you to engineer and maintain innovative, customer centric, high performance, secure and robust solutionsIt’s a chance to hone your existing technical skills and...

  • Software Engineer

    Found in: beBee S IN - 2 weeks ago

    Gurugram, India NatWest Digital X Full time

    Join us as a Software EngineerThis is an opportunity for a driven Software Engineer to design and engineer software with the customer or user experience as the primary objectiveWe’ll look to you to engineer and maintain innovative, customer centric, high performance, secure and robust solutionsIt’s a chance to hone your existing technical skills and...

  • Software Engineer

    Found in: beBee S IN - 4 weeks ago

    Gurugram, India NatWest Group Full time

    Join us as a Software EngineerThis is an opportunity for a driven Software Engineer to design and engineer software with the customer or user experience as the primary objectiveWe’ll look to you to engineer and maintain innovative, customer centric, high performance, secure and robust solutionsIt’s a chance to hone your existing technical skills and...

  • Software Engineer

    Found in: Talent IN 2A C2 - 4 days ago

    Gurugram, India Ushyaku Software Solutions Full time

    Job Description :Responsibilities :Producing code using .NET languages (C#, VB .NET)Upgrading, configuring and debugging existing systemsProviding technical support for web, desktop or mobile applicationsParticipate in requirements analysisWrite clean, scalable code using .NET programming languages (C#, VB .NET)Managing SQL script loggingVersion...

  • Software Engineer

    Found in: Talent IN 2A C2 - 3 days ago

    Gurugram, India Ushyaku Software Solutions Full time

    Job Description :Responsibilities :Producing code using .NET languages (C#, VB .NET)Upgrading, configuring and debugging existing systemsProviding technical support for web, desktop or mobile applicationsParticipate in requirements analysisWrite clean, scalable code using .NET programming languages (C#, VB .NET)Managing SQL script loggingVersion...

  • Software Engineer

    Found in: beBee S IN - 4 days ago

    Gurugram, India NatWest Digital X Full time

    Join us as a Software EngineerThis is an opportunity for a driven Software Engineer to take on an exciting new career challengeDay-to-day, you'll build a wide network of stakeholders of varying levels of seniorityIt’s a chance to hone your existing technical skills and advance your careerWe're offering this role at associate levelWhat you'll doIn your new...

  • Software Engineer

    Found in: Talent IN C2 - 3 weeks ago

    Gurugram, India CLIQHR Recruitment Services Full time

    The Staff Software Engineer will be participating in software design and implementation of new and existing capital and connected systems. Responsibilities: Design and develop software of embedded devices and systems from requirements to production. Assisting with the development, documentation of architectures, requirements, algorithms, interfaces and...

  • Software Engineer

    Found in: beBee S IN - 3 weeks ago

    Gurugram, India NatWest Digital X Full time

    Join us as a Software EngineerThis is an opportunity for a driven Software Engineer to take on an exciting new career challengeDay-to-day, you'll build a wide network of stakeholders of varying levels of seniorityIt’s a chance to hone your existing technical skills and advance your careerWe're offering this role at associate levelWhat you'll doIn your new...

  • Software Engineer

    Found in: beBee S IN - 3 weeks ago

    Gurugram, India NatWest Digital X Full time

    Join us as a Software EngineerThis is an opportunity for a driven Software Engineer to take on an exciting new career challengeDay-to-day, you'll build a wide network of stakeholders of varying levels of seniorityIt’s a chance to hone your existing technical skills and advance your careerWe're offering this role at associate levelWhat you'll doIn your new...

  • Software Engineer

    Found in: beBee S IN - 3 weeks ago

    Gurugram, India NatWest Digital X Full time

    Join us as a Software EngineerThis is an opportunity for a driven Software Engineer to take on an exciting new career challengeDay-to-day, you'll build a wide network of stakeholders of varying levels of seniorityIt’s a chance to hone your existing technical skills and advance your careerWe're offering this role at associate levelWhat you'll doIn your new...

  • Software Engineer

    Found in: beBee S IN - 3 weeks ago

    Gurugram, India NatWest Digital X Full time

    Join us as a Software EngineerThis is an opportunity for a driven Software Engineer to take on an exciting new career challengeDay-to-day, you'll build a wide network of stakeholders of varying levels of seniorityIt’s a chance to hone your existing technical skills and advance your careerWe're offering this role at associate levelWhat you'll doIn your new...

  • Software Engineer

    Found in: beBee S IN - 4 weeks ago

    Gurugram, India NatWest Digital X Full time

    Join us as a Software EngineerThis is an opportunity for a technically minded individual to join us as a Software EngineerYou’ll be working with new and innovative technology to deliver high impact solutionsHone your existing software engineering skills and advance your career in this critical roleWe're offering this role at associate levelWhat you'll...

  • Software Engineer

    Found in: beBee S IN - 3 weeks ago

    Gurugram, India NatWest Digital X Full time

    Join us as a Software EngineerIn your new role, you’ll engineer and maintain innovative, customer centric, high performance, secure and robust solutionsWe’ll look to you to design and engineer software focusing on the customer or user experience as the primary objectiveIt’s a chance to hone your existing technical skills and advance your career as you...

  • Software Engineer

    Found in: beBee S IN - 4 weeks ago

    Gurugram, India NatWest Digital X Full time

    Join us as a Software EngineerThis is an opportunity for a driven Software Engineer to take on an exciting new career challengeDay-to-day, you'll build a wide network of stakeholders of varying levels of seniorityIt’s a chance to hone your existing technical skills and advance your careerThis role is available at associate levelWhat you'll doIn your new...

  • Software Engineer

    Found in: beBee S IN - 3 weeks ago

    Gurugram, India NatWest Digital X Full time

    Join us as a Software EngineerThis is an opportunity for a driven Software Engineer to take on an exciting new career challengeDay-to-day, you'll build a wide network of stakeholders of varying levels of seniorityIt’s a chance to hone your existing technical skills and advance your careerWe're offering this role at associate levelWhat you'll doIn your new...

  • Software Engineer

    Found in: beBee S IN - 3 weeks ago

    Gurugram, India NatWest Digital X Full time

    Join us as a Software EngineerThis is an opportunity for a driven Software Engineer to take on an exciting new career challengeDay-to-day, you'll build a wide network of stakeholders of varying levels of seniorityIt’s a chance to hone your existing technical skills and advance your careerThis role is available at associate levelWhat you'll doIn your new...

  • Support Engineer

    Found in: Whatjobs IN C2 - 3 weeks ago

    gurugram, India Corporate Resources Full time

    Job Description Support Engineer Technical Skills - Essential: Knowledge of Linux and Windows operating System installation and configuration. Knowledge of MS Office(MS Word, MS Excel, etc). Technical Skills - Preferred: Experience with SS7 Knowledge of MySql Qualifications: Diploma/ Bachelor's...