Service Readiness Professional

4 weeks ago

Bengaluru, India Lenovo Full time

Description and Requirements

Business/Functional Responsibilities include:

1.Provide service requirements and direction to Offering Development Teams (ODTs) resulting in products that are high quality, easy to diagnose and to service within the allotted warranty & maintenance budgets

2.Ensure WW readiness for support of product prior to product shipment approval. This will include ensuring spare parts are stocked worldwide, ensuring education for servicers is available and complete, and that processes are in plane to delight Lenovo customers with the highest quality service & support.

3.Drive improvement on product design and function in order to reduce warranty costs generation over generation.

4.Provide lifecycle service advice / continual improvement opportunities during the life of the product.

Basic Qualification:

Education / Experience:

1. Bachelor’s Degree in Information Technology, EE or CE preferred. MS ECE or EE / CE is a plus; Or equivalent experience.

2. At least 5 years of directly related experience that includes: Experience in customer support industry for technology products; managing product development projects in system server; Experience servicing server products and demonstrated ability to evaluate processes and propose improvements.

Skills:

1. Project Management skill.

2. Strong analytical and creative problem solving skills to anticipate and resolve issues associated with development of new technologies taking into account challenging time to market schedules and cost constraints.

3. Ability to analyze policies and procedures for customer service practices, evaluate effectiveness and propose recommendations for improvement. 

4. Ability to team with others and work with guidance from a more experienced team members in a fast paced entrepreneurial environment.

5. Willingness to work non-traditional work hours to accommodate meetings with colleagues around the world, particularly in Beijing, TaiWan and US.

6. Strong computer skills in Excel, PowerPoint and Word. 

. Additional Locations : * India - Karnātaka - Bangalore * India - Karnātaka - BANGALORE * India * India - Karnātaka * India - Karnātaka - Bangalore , * India - Karnātaka - BANGALORE

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