Client Business Operations Analyst 1

2 weeks ago

Bengaluru, India Epsilon Full time
Job Description

The Business Operations team brings together business solutions and latest technology to help empower our leaders with data-driven insights that enable better decision making. Primarily responsible for design, development and governance of the business data, the team measures, manages, and connects business KPIs across verticals to build a single view of impact areas within the organization. They augment our leaders with insights, strategic vision and actionable plans to function effectively. Equipped with data and technology, the team is keen on bringing novel business solutions to life

Why we are looking for you

  • You have an understanding of Client contracts, Account Management, Billing and Invoicing
  • You have a good understanding of financial concepts, maintaining account P&L, financial reporting processes, reconciliations, Time sheet management.
  • You interact with multiple stakeholders at senior level in the organization
  • You enjoy new challenges and are solution-oriented
  • You have strong analytics skill’s: Ability to see patterns; and a structured and logical approach to decision making
  • You have experience in driving operational processes and practices that drive efficiencies for the leadership team and organization

What you will enjoy in this role

  • As part of the Client Business operations team, you will work with the Client Services Leadership and Delivery teams
  • Lead cross functional strategic and operational excellence initiatives
  • The open and transparent environment that values innovation and efficiency
  • Get to work on new tools and experience in the program management domain.

What you will do

  • Perform Cost and labor analysis on accounts based on time tracking data
  • Coordinate with Account teams to do Billing, standardize account mgmt. processes and support custom reporting
  • Interaction with senior level stakeholders, understanding their requirements and assist preparing reports accordingly.
  • Maintain client contracts and SOWs. Track cost and revenue against the appropriate stream’s basis the contracts
  • Utilize Business Intelligence tools to provide timely data and trend analysis to key stakeholders
  • Own the project code management for accounts – this includes creation, tracking and closure of project codes based on project duration
  • Other analytical activities relating to account financials like revenue traceability from contract to collections, margin analysis, sold v/s delivered analysis
  • Execute quantitative analysis that translates data into actionable insights.
  • Design summary, detail and dashboard reports to present analysis and recommendations in a concise and readable format

Qualifications

  • A MBA in Finance or Operations with 1-3 years of experience in Industry
  • Experience in Account management, Client billing, invoicing
  • Experience in business operations reporting and data analysis
  • Skills in using following Microsoft/equivalent tools: Word, Excel, PowerPoint, Power BI
  • Experience in any of the business solutions software like SAP / Salesforce or any other reporting tools like Power BI/Tableau


Additional Information

Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.

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