Spclst, Accounts Receivable
7 months ago
About the role
Execute OTC processing in compliance with control policies Actively contribute to continuous process improvement Timely cash collectionKey Responsibilities:
Execute the end-to-end Accounts Receivable processesExecute standard and non-standard AR reporting, and distribute (where appropriate)Review and Process unallocated credits with the help of Cash application teamReport on collection activity and accounts receivable status/ Produce routine reports timely and accurate Execute the collections and dunning processIdentify accounts due for collectionMonitor accounts to identify outstanding debtsTake actions to encourage timely debt paymentsHandle customer calls and customer facing communication, to maximize cash collectedExecute standard dunning, and specialized dunning campaignsManage customer disputes, liaising with the Business where necessaryWork collaboratively with legal teams and issue guidance on debt provisionsRequirements
Execute the management of customer queriesApply (and remove) dunning blocksInitiate payments and refundsResolve billing and customer credit issues enquiriesHandle customer calls and dispute logging/managementUndertake root cause analysisTrack and monitor queries through to resolution Execute the month end processUndertake standard and specific accrual processingPrepare adjustments for reviewUpdate account status records and collection effortsGeneral office support to OTC teamSOP/DTP creation preparation General office support to OTC teamSOP/DTP creation preparationEnsure good cooperation across teams Contribute to operational and strategic process improvementsEthics and compliance:
Ensure adherence to all Company Policies and Procedures Be fully conversant and compliant with all Environmental Health and Safety procedures Complete quarterly ethics module as advised by Ethics & Compliance Officer Fully comply with all Quality, Environmental Health and Safety directives including but not limited to PPE, Accident Reporting, Cardinal Rules, Risk Assessment Method Statement and Achieving Competitive ExcellenceBenefits
We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.
Have peace of mind and body with our health insurance Drive forward your career through professional development opportunities Achieve your personal goals with our Employee Assistance ProgrammeOur commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is .
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