Senior Technical Consultant RTCDP

4 weeks ago

Noida, India Adobe Full time

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

Our company


At Adobe, we're changing the world. How? We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day-and we're the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.
We're a company that understands that product innovation comes from people innovation, and that's why we invest in cultivating leaders throughout the organization. If you're passionate about leading from where you sit, join us.

Position Summary
The Audience Manager Consultant position is a client-facing role requiring both technical and business/marketing knowledge and skills. AAM Consultants work to gather & understand.


Position
Consultant/Senior Consultant – Adobe AAM


Location
Bangalore /Noida


Team
Field Engineering, Ultimate Support
Client’s unique business requirements and provide expert guidance to our Customer/Implementation Partners in building customized solutions to meet their advertising & reporting needs with the Adobe Audience Manager platform. Consultant also performs quality checks to ensure that the implementation cycle follows industry best practices, flag all technical issues and highlight risks when they arise. Consultant works with clients to strategize and drive their audience creation and activation effort to extract business value from the platform and enable them to adopt & scale-up in their maturity roadmap. It is a technical advisory role with certain hands-on support and requires a solid advertising business and analysis acumen and involves constant customer interaction.

What you'll do
•Be a recognized expert/SME for Adobe internal and regional stakeholders.
•Act as a lead point of contact for any Customer engagement.
•Build trusted advisor relationships with our Clients & Implementation Partners.
•Ability to exhibit value to Customers & Partners adopt and scale in their maturity roadmap.
•Become an expert in integrating Experience Cloud products and the methods by which they can be used to effectively to optimize online businesses.
•Gain an in-depth knowledge of a client’s advertising platform and architecture needs, online business model, and online marketing strategy.
•Gather, document and help form/guide client business requirements, key performance indicators, and other functional and/or technical requirements.
•Review customized solution design and recommend design optimization opportunities.
•Validate implementation and follow through on issues until resolved.
•Troubleshoot and reproduce the technical problems reported by customers and define workarounds.
•Identify gaps, highlight risks and document feedback or recommendations basis your assessments in standardized artifacts with best-in class quality.
•Provide advisory to key stakeholders with industry best practices & recommendations basis assessments.
•Communicate proactively and effectively to Customer/Implementation Partner teams on assessments & recommendations throughout project life cycle.
•Assist with enablement & desk-side coaching to Customer/Partners on product features, ad-hoc technical queries and future optimization roadmap.
•Interact frequently with Client/Implementation Partner teams - marketers, analysts, web developers, and C-level executives, mainly via conference calls or emails.
•Manage Customer expectations appropriately and keep projects on schedule and within scope.

•Manage multiple client engagements simultaneously. Work and collaborate with Adobe internal teams and Client/Implementation Partners.
•Technical writing and PowerPoint presentation creation.
Additional Responsibilities:
•Enable existing/new team members with new product features, project-based learnings and support with any issues or queries.
•Proactively maintain the highest level of technical expertise by staying current on Adobe DX technologies and solutions through internally and externally available learning opportunities as well as self-study.
•Create and/or leverage strong processes and standardized templates to deliver better quality and timely delivery.

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