Asst. Manager

2 months ago

Kakkanad, India ADVENXA Full time
Job Title: Assistant Manager (US Healthcare)
Minimum Experience: 1 year experience as Assistant Manager or Team Leader in BPO industry
Location: Infopark, Kakkanad, Kochi
Shift: Night Shift
Working Days: 5 days per week
Salary Range: ₹35,000 to ₹55,000 per month
Excellent English fluency, both verbal and written.
Experience in shrinkage process management and attrition management
Should handle 20 to 30 team members

Responsibilities:

1. Oversee day-to-day operations to ensure all Service Level Agreement (SLA) metrics are met.
2. Implement company policies across operational areas, establish team goals, and monitor performance against KPIs.
3. Communicate clearly with associates and senior associates regarding client expectations and accountability.
4. Coordinate and participate in the completion of production standards, recognizing high performers and managing a US client independently.
5. Evolve job responsibilities in consultation with senior management.
6. Screen and recruit production staff, plan training programs, manage employee issues, complete employee reviews, and implement HR policies.                                                                                                                                                                         

Requirements
  • Experience in shrinkage process management and attrition management.
  • Ability to thrive in a process-driven environment and enforce process discipline.
  • Target-oriented mindset with a focus on delivering quality output within agreed time schedules.
  • Strong people management skills to foster a positive team culture and drive performance.
  • Quality and time-conscious approach to work.
  • Advanced knowledge and proficiency in navigating client systems.
  • Expertise in process management and familiarity with US healthcare systems.                                                                                      



Benefits1. Performance Bonus
2. Yearly Bonus
3. Provident Fund
4. Health Insurance
5. Cab Facility