Sr. Executive

1 month ago

Pune, India Mahindra Rise Full time

Company:

Mahindra Lifespace Developers Ltd. Job PurposeEnsuring customer delight through the services rendered. Building and maintaining profitable relationships with the customer. Resolving customer complaints quickly and efficiently. Principal Accountabilities Managing customer calls, Email response and walk ins. Completing the welcome calls within the TAT. Addressing queries related to Agreement Registration / Explaining procedure etc. Follow up for stamp duty and registration payments with the customers and ensuring the registration is completed within the due date. Co-ordination with the registration consultant for scheduling the registration and follow up for the registered agreement. Ensuring the SDR received date/ SDR challan dates are updated on SFDC. Retention of customers under cancellation, Assisting customer for Stamp Duty Payment. Outbound calls to the customers for Collection and Relationship building. Handing over hard copy of NOC/ROC, Demand Letter and Payment Receipt to Bankers / Customers. Handling the customers’ disputes and ensuring the details are tracked and updated in SFDC. Assisting existing customers for Sample flat visits and explain Project details. Coordination with Office Assistance for delivery of the agreements / Payment Collection pick-ups. Performance Measure of SuccessIndividual Accountability Adherence to the TAT for completing the welcome calls. Registration completion within the due date SR closures within the TAT Regular follow-ups for Payment Collections and ensure payments are received within due date. Shared Accountability AFS sharing with customers-in co-ordination with BO. Ensuring the flat readiness to schedule the registration- In co-ordination with FM Key RelationshipsExternal Customers and Bankers Internal All the cross functional teams (Collections, FM, Sales, Projects, Finance, Marketing, IT) Qualification and ExperienceQualification Graduate in any stream Experience 2-4 years’ experience in the CRM function Real Estate experience preferred.

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