Solution Specialist
2 weeks ago
Essential criteria:
Suitablyqualified professional with degree or similar educationbackground.
Strong presentation and communication skillsincluding the ability to articulate complex processes and influencea wide range of stakeholders.
Passion and experience incapturing business requirements and improving processes andsystems.
General understanding of systems deploymentactivities.
Ability to work and collaborate within avirtual global team environment.
Ability to prioritiseeffectively for yourself and the team.
2 years ofexperience of system design
Ability to learn and be theauthority on template solutions.
Ability to formulateand solve problems.
Ability to build strongrelationships with business stakeholders technical teams anddelivery teams.
Desirable Criteria
9years of relevant work experience with systems and processdesign.
Experience working in a multinationalorganisation.
Experience of Agile ways of workingincluding scrum.
Essential Product Experience& Expertise:
Subject Matter expert on Salesforcespecifically service cloud functionality and configuration.
Knowledge of the Genesys cloud platform specificallyaround voice and nonvoice routing.
SalesforceAdministrator and Service Cloud Consultant certifications as aminimum.
Good knowledge of Order to Cash customer andinteraction management.
Knowledge of operationalmanagement and operational reporting business Reporting or SegmentMI processes.
Salesforce,certified,solution specialist,cloudservice,Genesys,Service Cloud Consultant certifications,o2c,orderto cash
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