Product Specialist

7 months ago

Kolkata, India Royal Enfield Full time
Job Requirements

Position title

Product Specialist - Deputy Manager

 

Reports to

Team Manager

 

Job grade

Deputy Manager

 

Location

Kolkata

 

Job Purpose

The Product Specialist are responsible for handling Technical Complaints of the product received via support team, Social Media, escalations. They will address and resolve the issue addressed by customers.

 

Key Responsibilities

  • Acknowledges customer complaints within 2 hours of complaint receipt
  • Understands from customer and handhold them by providing confidence and coordinating with dealer team for necessary support and closure
  • Provide quick resolution of critical issues through hotline call / VDO / training with technical assistance team
  • Weekly meeting with regional team for reduction of complaint
  • Updating root cause analysis for each complaints
  • Analyze the customer complaints generated through different modes and take it up with respective teams. Non-Product issues like Operational Issue to be addressed with field team and product issues with technical support team for corrective actions from plant team.
  • Compliant trend monitoring and proactive decision making for service campaign/service updates to field employees.
  • Closure of complaints with customer satisfaction note from customer to be ensured.


Work Experience

Education

  • Bachelor’s in Mechanical or Automobile Engineering

 

Experience

  • 7 to 9 years in aftersales (Automotive Industry) function as an area service manager. He should have good technical skills and exposure to handling customer complaints.
  • Hands-on field experience would be preferable
  • Good customer handling skills and excel skills


  • Leather Production Supervisor

    4 weeks ago

    Kolkata, West Bengal, India S M Exports - Gloves Specialist Full time

    At S M Exports - Gloves Specialist, we are seeking a skilled Production Coordinator to oversee our production process in Kolkata. As a key member of our team, you will play a crucial role in ensuring the smooth operation of our leather glove manufacturing facility.We offer a competitive salary package for this position, estimated at around ₹250,000 per...

  • Operations Management Specialist

    4 weeks ago

    Kolkata, West Bengal, India S M Exports - Gloves Specialist Full time

    About UsS M Exports - Gloves Specialist is a 36-year-old company based in Kolkata, specializing in manufacturing and exporting high-quality leather gloves.Job OverviewWe are seeking an experienced Production Coordinator to oversee the production process, coordinate with various teams, ensure timely delivery of products, and maintain quality...

  • Production Coordinator

    4 weeks ago

    Kolkata, India S M Exports - Gloves Specialist Full time

    Company Description We are 36 yrs old company based in Kolkata and manufacturing and exporting leather gloves. Learn more about.us from our website www.smexports.com Role Description This is a full-time on-site role as a Production Coordinator located in Kolkata. As a Production Coordinator, you will be responsible for overseeing the production process,...

  • Production Coordinator

    4 weeks ago

    Kolkata, India S M Exports - Gloves Specialist Full time

    Company Description We are 36 yrs old company based in Kolkata and manufacturing and exporting leather gloves. Learn more about.us from our website www.smexports.com Role Description This is a full-time on-site role as a Production Coordinator located in Kolkata. As a Production Coordinator, you will be responsible for overseeing the production process,...

  • Production Coordinator

    4 weeks ago

    Kolkata, India S M Exports - Gloves Specialist Full time

    Company Description We are 36 yrs old company based in Kolkata and manufacturing and exporting leather gloves. Learn more about.us from our website Role Description This is a full-time on-site role as a Production Coordinator located in Kolkata. As a Production Coordinator, you will be responsible for overseeing the production process, coordinating with...

  • Product specialist

    2 weeks ago

    Kolkata, India Tata Consultancy Services Full time

    Greetings!!!TCS is Hiring with exciting opportunities!!!Job Role- Product SpecialistExperience range- 8 to 10Job Location- KOLKATAMust Have-Product development in education technology space ( Edtech, E-learning)Product analytic tools such as Google Analytics for both web and mobile applications; other enterprise product/business analytic toolsDemonstrable...

  • Product Specialist

    2 weeks ago

    Kolkata, India Tata Consultancy Services Full time

    Greetings!!!TCS is Hiring with exciting opportunities!!!Job Role- Product SpecialistExperience range- 8 to 10Job Location- KOLKATAMust Have-Product development in education technology space ( Edtech, E-learning)Product analytic tools such as Google Analytics for both web and mobile applications; other enterprise product/business analytic toolsDemonstrable...

  • S M Exports

    4 weeks ago

    Kolkata, India S M Exports - Gloves Specialist Full time

    Company DescriptionWe are 36 yrs old company based in Kolkata and manufacturing and exporting leather gloves.Learn more about.us from our website DescriptionThis is a full-time on-site role as a Production Coordinator located in Kolkata. As a Production Coordinator, you will be responsible for overseeing the production process, coordinating with different...

  • S M Exports

    4 weeks ago

    kolkata, India S M Exports - Gloves Specialist Full time

    Company DescriptionWe are 36 yrs old company based in Kolkata and manufacturing and exporting leather gloves. Learn more about.us from our website DescriptionThis is a full-time on-site role as a Production Coordinator located in Kolkata. As a Production Coordinator, you will be responsible for overseeing the production process, coordinating with different...

  • S M Exports

    4 weeks ago

    kolkata, India S M Exports - Gloves Specialist Full time

    Company DescriptionWe are 36 yrs old company based in Kolkata and manufacturing and exporting leather gloves. Learn more about.us from our website www.smexports.com Role DescriptionThis is a full-time on-site role as a Production Coordinator located in Kolkata. As a Production Coordinator, you will be responsible for overseeing the production process,...

  • S M Exports

    4 weeks ago

    kolkata, India S M Exports - Gloves Specialist Full time

    Company DescriptionWe are 36 yrs old company based in Kolkata and manufacturing and exporting leather gloves. Learn more about.us from our website Role DescriptionThis is a full-time on-site role as a Production Coordinator located in Kolkata. As a Production Coordinator, you will be responsible for overseeing the production process, coordinating with...

  • Product Specialist

    3 weeks ago

    Kolkata, India Tata Consultancy Services Full time

    Greetings!!!TCS is Hiring with exciting opportunities!!!Job Role- Product SpecialistExperience range- 8 to 10Job Location- KOLKATAMust Have-Product development in education technology space ( Edtech, E-learning)Product analytic tools such as Google Analytics for both web and mobile applications; other enterprise product/business analytic toolsDemonstrable...

  • Product Specialist

    2 weeks ago

    Kolkata, India Tata Consultancy Services Full time

    Greetings!!! TCS is Hiring with exciting opportunities!!! Job Role- Product Specialist Experience range- 8 to 10 Job Location- KOLKATA Must Have- Product development in education technology space ( Edtech, E-learning) Product analytic tools such as Google Analytics for both web and mobile applications; other enterprise product/business analytic tools...

  • Product Specialist

    3 weeks ago

    Kolkata, India Tata Consultancy Services Full time

    Greetings!!!TCS is Hiring with exciting opportunities!!!Job Role- Product SpecialistExperience range- 8 to 10Job Location- KOLKATAMust Have-Product development in education technology space ( Edtech, E-learning)Product analytic tools such as Google Analytics for both web and mobile applications; other enterprise product/business analytic toolsDemonstrable...

  • Product Development and Product Management Specialist

    3 weeks ago

    Kolkata, West Bengal, India crackadeal Full time

    We are seeking a talented Product Development and Product Management Specialist to join our team at Crackadeal. This role is perfect for individuals who are passionate about data-driven decision-making, creative problem-solving, and product development.About the RoleAs a Product Development and Product Management Specialist, you will play a key role in...

  • Product Development Specialist

    4 weeks ago

    Kolkata, West Bengal, India SuperProcure Full time

    Job OverviewWe are seeking a skilled Product Development Specialist to join our team at SuperProcure. In this role, you will be responsible for driving product development initiatives from concept to launch, collaborating with cross-functional teams to ensure successful delivery.About the RoleThis is a full-time position that offers a competitive salary of...

  • Product Specialist Lead

    3 weeks ago

    Kolkata, West Bengal, India Tata Consultancy Services Full time

    Job TitleProduct Specialist Lead - EdTech InnovatorAbout the RoleWe are seeking an experienced Product Specialist Lead to join our team at Tata Consultancy Services. As a Product Specialist, you will be responsible for managing Ed Tech products on web and mobile application platforms throughout their lifecycle.Key ResponsibilitiesDevelop user experience...

  • Product Development and Innovation Specialist

    3 weeks ago

    Kolkata, West Bengal, India crackadeal Full time

    Unlock Your Potential with CrackadealAt Crackadeal, we're revolutionizing the real estate rental market with a tech-driven approach. Our Product Development and Innovation Specialist will play a pivotal role in driving data-driven decision-making, creative problem-solving, and product development mindset.

  • Senior Production Design Specialist

    2 days ago

    Kolkata, West Bengal, India GForce Consulting Solutions (OPC) Pvt. Ltd. Full time

    We are hiring a highly skilled Senior Production Design Specialist for a luxury designer house in Kolkata. This is an exciting opportunity to join the GForce Consulting Solutions (OPC) Pvt. Ltd. team as a key member of our production design department.Estimated Salary: ₹15,00,000 - ₹20,00,000 per annumThis role requires close collaboration with designers...

  • Product Management Specialist

    2 weeks ago

    Kolkata, West Bengal, India SuperProcure Full time

    Job DescriptionWe are seeking a highly skilled Product Management Specialist to join our team at SuperProcure. As a key member of our product development team, you will be responsible for driving the success of our products by gathering and documenting requirements, conducting research and surveys, and collaborating with stakeholders to deliver high-quality...