Associate Technical Lead

3 weeks ago

Hyderabad, India Temenos Full time

THE ROLE

Product Analysis and Customer Support (PACS) team is looking for Technical Product Support Engineer to drive and Provide Technical Support for Temenos Suite of products that span across Quantum & Infinity

RESPONSIBILITIES Understand the details in ticket logged. Validate the completeness of information provided and if required, collect further information from client. Use the collected information to analyze the problem threadbare. When identified as a bug, do comprehensive documentation including product analysis of defect, elaborating the root cause and possible resolution for the defect. Provide additional information that would help Development team to fix and test the problem effectively. In case of non-defects, educate client with adequate information & procedures on how to handle the scenario/meet the requirement. Act as the technical reference point during software implementation/upgrades. Provide guidance and support to client IT teams. Develop/Enhance Tools that will help in reducing the analysis time and boost customer experience. Best tools have fair chance of getting integrated to Core product Available to perform onsite analysis of tickets at client places. Typically this would be required during the milestone period of the client like Go Live of implementation, branches, and Upgrade. SKILLS Bachelor’s Degree in Engineering or Computer Sciences with atleast 4 to 7 years of relevant experience in software development and Support. Excellent troubleshooting and problem-solving skills is required Excellent Programming & debugging skills Experience in Java, JavaScript, HTML, CSS. Experience in Java, J2EE, JSP, RDBMS and Webservers Mobile or Web development background is preferred Experience in native mobile OS like iOS, Android or Windows is preferred. Prior experience in Product/Application support is preferred. Should be able to deliver 24 X 7 support to our global customer base.   VALUES Care  about how Temenos can make Banking solutions the best they can be Commit  to working in a fast-paced environment, within an ambitious team who are continually striving to improve Collaborate  with all stakeholders, inclusion and diversity has been and will be the key to driving Temenos forward Challenge  the status quo, nothing should ever be left to doubt or accepted if not understood properly

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