Senior Process Associate

1 month ago

Navi Mumbai, India Clariant Full time

Responsibilities

Order Management 

Sales order processing (create, change, reject) of all order types upon rule set provided by the principal Responsible for Customer Service Desk activities Ensure timely deliveries to customers and improving delivery performance ratings Review periodically of pending orders co-ordinate with Marketing for suitable action Consignment reconciliation

Communication

Close interaction with Marketing Service, Business Support, Affiliates and Agents Timely communication to the customer on their order position on update supply / availability Co-ordinate with Finance for getting Sales Order released from Credit Block Co- Ordinate with Supply Chain Management / Total Supply Disruption for ensuring timely availability of material to meet supply deadlines Communicate with different group functions towords prompt response to Customers

Service Level Agreement 

Achieve 100% delivery performance with key customers Strictly follow FIFO (First In First Out) system for FG (Finished Goods) supplies. Monitor the pending orders & Pruning of orders more than 3 months old Reducing SMOG (Sales, Marketing, Operations Planning) inventory with advice from marketing

Coordination

Communicate with customers (internal/external), Affiliates, Transport, Order Fulfiller, Credit Management Feed back to the customer, Order Confirmation / Dispatch information, Status of the order Block/Unblock & Reservation of materials as per forcaste from customer /Marketing needs Initiate new Customer creation request

Requirements

BA/B.Sc/B.Com degree or equivalent in related field 2-5 years relevant experience in Customer Service. Experience working in a captive or outsourced shared service center. Familiarity with SAP Sales and Distribution (SD) module. Quality experience in operational order execution and a thorough understanding of the Order to Cash (OTC) process. Proficiency in MS-Office and a general understanding of SAP SD module.

Our Offer

Company Culture
• Be part of an amazing team, who will be there to support you.
• A forward-looking company, with a culture of innovation and a strong portfolio in sustainable technologies.
• Ongoing Professional Development Opportunities 
• Inclusive Work Environment
• Approachable Leadership
• Long term growth opportunity 
• Work-Life Balance
• Speak Up Culture

Employee Benefits
• Employee Wellbeing & Assistance Program
• Hybrid Work Model: 3 days in-office, 2 days remote
• 30 Days Annual Paid Leaves
• In-house Gym
• Subsidized Cafeteria Meals
• Centralized Company Transport for Designated Routes
• On-site Employee Health Center offers doctor visits 3 days a week, with a medical attendant available all 5 days in the medical room.
• Group Medical Insurance, Group Personal Accident Insurance and Life Insurance
• Child Day Care facility fully sponsored by Clariant

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