![Nityo Infotech](https://media.trabajo.org/img/noimg.jpg)
Servicenow Lead
2 weeks ago
Experience Required
8 - 11 Years
Industry Type
IT
Employment Type
Permanent
Location
India
Roles & Responsibilities
Lead Responsible for the overall design, mapping of client business requirements and ensuring smooth project delivery,The role is required to work with clients to assess current state processes and tools, identify ServiceNow platformnsolution options, define ServiceNow solution requirements, determine and define integration requirements, andndevelop overall architecture and implementation plans,Lead and deliver requirements, scoping and design workshops, ensuring requirements are wellndocumented,Support team Management or Lead and Training, ServiceNow Support Operations and Administration,Customer service satisfaction and best practices, Communication, Troubleshooting, ServiceNownDevelopment experience, Incident mitigation, Asset Management / CMDB Cl, ITSM / ITIL, Documentationnand Knowledge Base, ServiceNow Reporting,Provide expert level support and technical mentoring to implementation team,Maintain deep, comprehensive knowledge of ServiceNow’s capabilities and constraints,Recognize and develop opportunities to leverage ServiceNow as a platform,Asasenior technical member of the team, deliver hands-on configuration, development and integrationnservices and serve in a delivery assurance capacity for all project deliverables e Plan and coordinate all phases of testing and test acceptance; design and oversee development of testingnrelated work products,lead test remediation cycles,Develop and present business case material for senior prospect and customer stakeholders,Create andndeliver tailored presentations and product demonstrations e Scoping and delivering Proof of Concept / Proof of Value engagements with prospects e Act as the ServiceNow subject matter expert at Executive briefings/marketing events,Performance Analytics, Dashboards,,Background and deep experience with ServiceNow are mandatory with accreditations covering the fullnrange of ServiceNow products,Engaging presentation style, with the ability to control and manage multiple presentation scenarios,Ability to work under pressure and work on multiple campaigns at the same time
Expertise & Qualification
Experience as a developer is must
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