Sr. Manager, India Operations

Found in: Talent IN C2 - 3 weeks ago

Bengaluru, India ADCI - Karnataka Full time
Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Are you excited about launching content on Prime Video and holding key impact on helping our business scale? We are seeking an innovative and analytical Senior Manager to support the Prime Video Trust & Safety team and lead our India Operations team. Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children.

This role will lead our Bangalore, India operation supporting multiple Trust & Safety programs: Policy, Maturity Ratings, Content Descriptors, Copyright Protection, and Kids Experience. In addition to continuously driving and improving the execution of this core mission, the Senior Manager of Global Operations will work closely with their cross-functional counterparts in engineering, product management, content acquisition, legal, PR, marketing, merchandising, design, customer service, and executive teams to bring products to market, develop and grow business opportunities, and enhance our customer experience. A successful candidate will thrive in a fast-paced and dynamic business environment, leveraging analytical expertise and resourcefulness to autonomously deliver successful results.

Key job responsibilities
Responsibilities include:
· Define operational requirements to support business launches and managing implementation end-to-end through partnership with teams across engineering, product management, content acquisition, legal, PR, marketing, merchandising, design, and customer service.
· Establish goals, strategies and related metrics, track progress, and manage through obstacles to achieve program objectives.
· Partner with Business teams to gather customer feedback/requirements, and develop headcount operational models, workforce planning and productivity mechanisms that scale with the business’ growth in volume, complexity, and global geographic dispersion.
· Work with other Senior Leaders to develop delivery roadmaps.
· Communicate new/updated programs, policies, and processes to leaders, employees, and cross functional organizations.
· Manage, coach, and develop a strong team of Operation Managers.

We are open to hiring candidates to work out of one of the following locations:

Bangalore, KA, IND

BASIC QUALIFICATIONS

Bachelor's degree or equivalent working experience.
10+ years of experience managing operations and using data and metrics to design strategies, identify and implement improvements.
5+ years of experience managing global/regional teams (100+ employees).
5+ years of experience working cross-functionally and cross-regions and international countries.
Experience engaging and influencing Senior Executives.

PREFERRED QUALIFICATIONS

Master’s degree or equivalent working experience.
Experience managing and delivering product quality or testing.
Experience defining product/program roadmaps and requirements.
Experience with digital video streaming and/or customer-facing user interfaces.
Experience with Trust & Safety in a technology company.
Experience with digital video compliance.

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