Support Back Office Sales

4 weeks ago

Noida, India Aditya Birla Group Full time

1) Job Purpose

The purpose is to provide essential support and assistance to front-line sales and marketing team and ensure seamless and positive customer experience . By working collaboratively with front-line team and other departments contribute to overall success and effectiveness of organizations customer service efforts.

4) Key Result Areas/Accountabilities:

Key Result Areas/Accountabilities

KRA - 1 Strategic stock planning, support, and efficient issuance of Delivery Orders. Collaborate with Area Sales Managers (ASMs) for daily Delivery Order planning. Ensure seamless coordination with depots for streamlined operations. KRA - 2 Daily liaison with Zonal sales and Commercial teams. Share sales plans with respective depots for effective implementation. KRA - 3 Resolve customer queries through effective coordination with marketing and commercial teams. Manage and conclude receipt entries promptly. KRA - 4 Handle customer pricing, particularly LME bookings. Coordinate with the Risk team, input LME booking details into the system, and communicate the information to customers. KRA - 5 Address customer issues promptly and provide timely responses. Clarify queries regarding price, product availability, and dispatches in collaboration with accounts, logistics, and the plant team. KRA - 6 Monitor and plan dispatch activities. Daily follow-up with the warehouse logistics team to address pending Delivery Orders. Keep customers informed about the status of their orders.

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