Product Sustenance Engineer

4 weeks ago

Bengaluru, India Eurofins Full time

Job Description

POSITION TITLE (ENGLISH): Product Sustenance Engineer / Senior Product Sustenance Engineer

REPORTING TO: Manager

REPORTING LOCATION: Bangalore

WORKING LOCATION: Bangalore

NUMBER OF FTEs UNDER RESPONSIBILITY: 0

SUMMARY OF POSITION AND OBJECTIVES: 

The Product Sustenance Engineer is responsible for IT application support activities including maintenance, administration, and Level 2 support of the Applications / suite of applications. They will work closely with the Eurofins resources working in Labs, Business Analyst and Service Desk to provide Level 2 support and to ensure timely and efficient resolution of IT application-related incidents and service requests, while supporting Change and Problem management process.

POSITION & OBJECTIVES :

Job description:

Below are technical expertise needed for this “L2 Engineer” role.

Minimum 3 to 5 years of experience in application support. Customer focused and goal orientated with keen attention to detail. Excellent analytical and problem-solving skills. Excellent verbal/written communication skills. Good competent in English. Good knowledge on database manipulation skills (like MSSQL/T-SQL scripts/queries) Have good practice on ITIL framework to assist in day to day BAU Operations. Experience in working with cross functional teams spread across geographies. Good knowledge of IIS troubleshooting & ability to read the event viewer logs from Windows server. Application troubleshooting and ability to coordinate with multiple teams to solve the issues. Proven ability to work within service level agreement in order to solve customer issues. Excellent customer coordination skills. Interaction in a constructive manner to better understand the problem. Responsible to drive all technical and functional issues towards closure. L2 support - diagnosis, investigation, resolution, coordination with business, application owners. Creation of ticket and tracking through lifecycle Co-ordinate with L3 support for application bug/ enhancement requirement. Willing to work in 24x5 support environment. Very good knowledge in SDLC and STLC process. Escalate and follow-up in a timely manner about all blocking issues and issue deviation from SOP’s.

Technical Knowledge:

Understanding of single sign on. Good knowledge of DB, SQL & understanding of UML. Any experience in handling functional needs / conducting functional sessions is added advantage. Experience in debugging the apps with API / REST services. Experience in cloud concepts & handling of application hosted on cloud . Understand of terraform, Observability, Error handling in Cloud setups. Writing automated scripts / queries for validating applications would be appreciated. Any Azure / DevOPS certification

Qualifications

BE/MCA or any other equivalent degree.

Additional Information

Personal Qualities:

Excellent analytical and problem solving skills Excellent verbal and written communication skills Successful teamwork experience and demonstrated leadership abilities are required Proven ability to transfer knowledge and stay aware of current trends and technical advancements Ability to articulate and present different points-of-views on various technologies.

What we offer:

A launch pad into various senior management opportunities – within the many business lines of Eurofins globally – or into the management hierarchy in our different corporate functions. The opportunity to grow your project management skills in a demanding, fast growing organization. A chance to become part of a highly motivated international team of professionals.

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