Sr. Program Manager, ROC RS, Reverse Logistics

2 months ago

Hyderabad, India ADCI HYD 13 SEZ Full time
Amazon Transportation Services (ATS) is seeking a highly skilled and a motivated team player to be part of this dynamic team. As Amazon Transportation Services (ATS) we strive to be the earth’s best logistics service provider. We make product journey in the supply chain smooth, to ensure best customer experience.
As a Senior Program Manager, you are responsible to work with Program Managers, Business Analysts and Operations Managers to drive actions across planning, forecasting, data analysis and delivery to drive results for our transportation Operations cutting across Europe

Role and responsibilities - Eye for detail, uncover trends to go beyond the obvious, identify the “whys”

Be comfortable dealing with ambiguity, asking questions and taking up challenges

Deal with multiple teams; understand newer areas of business with ease

Own multiple projects and driving them to closure

Responsibility for defining and driving operational/business goals

Collaborate on the design, development, maintenance, and delivery/presentation of forecasting models, metrics, reports, analyses, and dashboards to drive key business decisions

Building a data oriented culture, adoption of technology solutions and process improvement projects to achieve operational and business goals

Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc

Designing and developing strong relationships with senior stakeholder

Ensuring high quality standards for interviewing and hiring employees at all levels of the org

Key job responsibilities
Ability to initiate and lead projects and influence all levels of management to re-engineer business processes and drive change management to successfully conclude the project on time.

Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed.

Development of countermeasures and real time process improvements to address team deficiencies identified through data deep dive and observation.

Ability to scope out business and functional requirements by building Python based tools and then work with Amazon tech teams to improve exiting software systems and tools or create new features/tools.

Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions.

Excellent communication, both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals, create project charters and documents to get leadership sign-off, publish weekly project status and present impact of projects completed in terms of business impact (cost and effort impact).

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND

BASIC QUALIFICATIONS

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Knowledge of Python, SQL and Excel (Pivot Tables, VLookUps) at an advanced level

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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