Customer Support Executive

1 month ago

Bhopal, India Official One Clickk Solution Full time

At One Clickk Solution Consultancy, we view our role as your search partner integral to your success. We believe we are an extension of you when we are representing you and your organization to potential candidates, sources of influence and your competitors in the market place. Our client base is extremely diverse from mid level companies to Fortune 500 organizations. We are able to offer the flexibility of service to accommodate all our clients' unique service level requirements. We are young, but fast emerging Staffing company. We are committed in promoting organizational effectiveness by sourcing the right candidates whose expertise in specific functional areas for any sector. Our comprehensive Head- Hunting, Database and Networking capabilities attract the best Professionals and Executive Search Talent. Accuracy in screening and delivering the Right Person to the Right Organization is the strategic key of OCS. We believe in Right Clickk for Right Solution.

The Role

You will be responsible for :

  • Developing, implementing and maintaining effective AML programs to ensure compliance with local laws and regulations.
  • Proactively identifying current/potential compliance issues and ensuring these are appropriately escalated so that appropriate remedial actions are taken in a timely manner.
  • Keeping up to date on all developments and best practices relating to AML.
  • Acting as the main point of contact for all AML related matters.
  • Conducting training on compliance matters to raise compliance awareness across the organisation.
  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Escalating customer feedback as required.

Ideal Profile

  • You have at least 1 year experience within a Customer Service role, ideally within the FinTech and Other Services industry if nnot Freshers also Apply.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You are adaptable and thrive in changing environments
  • Must be from Bhopal or near office location
  • You are highly goal driven and work well in fast paced environments

What's on Offer?

  • Opportunity within a company with a solid track record of performance
  • Fantastic work culture
  • Leadership Role

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