Strategy and delivery management/Delivery Head/Hyderabad/Global Ops

1 month ago

Hyderabad, India HSBC Full time

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Delivery Head

The Technology Enabler Outcome Lead owns the Technology delivery solving generic problems among different customer journeys. The role manages technology solution design and take accountability for end-to-end technology outcome delivery ensuring that it is in line with strategic architect roadmap, tech strategy, agreed budgets, and serves as the key decision authority on technical solutions and dependencies.

In this role, you will (Key responsibilities)

Strategy and delivery management: Ensures alignment of the Technology roadmap and strategy with the agreed Outcome OKRs organisation design, location strategy, process optimisation and technology governance. Is accountable for end-to-end technology outcome delivery, managing creation and deployment of technology solutions for customers. Tracks and communicates feasibility of delivery within Outcome Streams, supporting investment cases, hypothesis testing, and analysing demand from Outcome Streams. Assesses feasibility of existing solutions’ replication and generate appropriate solution proposal, assess feasibility of delivery for proposed solutions and the readiness to build them to support prioritisation of backlog. Work with Head of Software Engineering, Architects, Product Transformation Leads and Platform Leads to drive the agenda of solution pattern evolvement and enabler roadmap development. Ensures delivery adheres to delivery standards including Solution Controls Frameworks and Business Transformation Frameworks. Defines key non-functional requirements for the solution to be developed.

Team and capacity optimisation:

Leads teams (, 60-100+ FTE) using agile methodologies, utilising a DevOps approach to ensure each digital product globally operates on a single code base and is delivered through teams operating a continuous integration and continuous delivery framework. Optimises capacity (working within fixed capacity) to better align to strategic Outcome intent and reduce operational bottlenecks.

Governance and financial management:

Facilitates quarterly planning (, QBR) and execute agreed objectives. Manages risks and dependencies, resolves or escalates impediments, and optimises flow of work through delivery teams. Owns the tracking of spend against budgets, ensuring budgets are adhered to, and managed in line with financial best practice. Owns the Outcome charges to recover incurred costs and ensure effective communication of Portfolio level financial information.

Technology performance optimisation:

Drives high Technology service performance, resolving incidents in a timely fashion. Measures, track and improve customer focused operational KPIs (, customer servicing time, NPS). Ensures appropriate global, reusable technologies and capabilities are leveraged for efficient technology delivery.

Important Business Services (IBS) Tech responsibilities:

The following responsibilities will be assumed by the Enabler Outcome Lead but can be delegated when required: Act as the single IT owner for the IBS and the primary contact point for the BSO (Business Service Owner). Accountable for ongoing maintenance of the IT Service Chain Maps to both the planned schedule (self-assessment) and trigger events. Accountable for TRR assessment execution and delivering the remediation roadmap, aligning investment options with agreed resilience posture.

Governance and Committee Memberships 

Membership of Business Outcome Steam and Governance, GO&A ELT, GO&A People Forum Requirements

To be successful in this role, you should meet the following requirements:

General 

Proven experience in a relevant role , as a Technology Value Stream Lead, Senior Product Owner from a financial services organization background ideally Evidence of strong technical knowledge and understanding of a variety of technologies and systems Evidence of effective communication and interpersonal skills, with ability to articulate technical concepts At least 10 years of working experience in technology, 10 years in management/leadership capacity Proven experience of partnering effectively with Executive Level business stakeholders Group General Managers and making commercially astute decisions Evidence of transformation mind-set to delivery Evidence of excellent leadership and people skills (change agent, decision making, influencing, communication) Ability to work across cultures and locations in a complex, matrix organisation with colleagues from across 5 regions (North America, LATAM, Middle East, Asia Pacific and Europe) being respectful of different cultures

Functional Knowledge

Expert understanding of products, services, and underlying processes for Value Stream. Experience of DevOps/DevSecOps or SCALE Agile processes Ability to champion the customer in strategic and tactical decision-making scenarios Ability to apply risk assessment and management principles and processes and find ways of solving or pre-empting issues. Detailed understanding of multiple business areas and relevant technology domains Ability to understand and deliver towards customer needs in large, global, complex organisations

Leadership & Teamwork

Build and maintain the broad and diverse set of skills required to run and effective operational team Leadership of Sub Stream and related roles to ensure best practices for the team Exceptional ability to lead diverse cross-functional teams, with strong people leadership, teamwork, gathering information and analysing, judgment, decision making and communication Partner with Chief of Staff (CoS) and HR to ensure there is a strong colleague development framework in place including succession planning, diversity balance, nurturing, coaching, skills development, and career progression Build a culture that supports innovation, learning, collaboration, transparency, and inclusiveness

Role Attributes

Experience : Broad and comprehensive understanding of theories and practices in a theory-based (scientific) discipline Business / Commercial knowledge : The role requires a comprehensive understanding of several value units / products / regions / legal entities, alongside an advanced understanding of the industry and the relative positioning of the HSBC's products and services. Leadership : Management responsibility of multiple teams, through subordinate managers, with accountability for independent budgets Problem Solving : Covers a wide range of diverse activities that require complex judgements and solutions based on conceptual thought and strategic vision and analysis Innovation : Is proactive in developing ideas, continuously searching for improvements in techniques which add value to the business and has full responsibility for implementation. Accountability / decision making : Latitude to make decisions within the value unit / region / product / legal entity strategy guidelines. There is direction from the long-term business goals with few or no policies to direct how the role should work. Strategic Responsibility : Creates business plans for own teams and expected to contribute into value unit / region / product / legal entity strategy Communication : The role holder must possess a high level of sensitivity to the audience, be able to modify the beliefs and opinions of others, and negotiate with significant latitude for the final outcome The job is likely to be involved in both internal and external negotiations which will have a major impact on the function, and possibly the entire business unit.

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