Inbound and Outbound Telecaller

6 days ago


Kolkata, India 2coms Full time
Job title: Inbound Telecaller(B2B) Location: Kolkata India Employment Type:Fulltime

KeyResponsibilities: Handling Inbound Calls: Manage incoming callsfrom B2B clients providing them with information about ourproducts/services. Customer Assistance: Assist clients withinquiries product information pricing and order status. OrderProcessing: Receive and process orders from B2B clients ensuringaccuracy and efficientclients.

JobTitle: Outbound Telecaller Job Location: Kolkata Job type: Onsitefulltime

Jobresponsibilities: Customer Outreach: Initiate and manage outboundcalls to prospective and current customers to introduce and promoteproducts or services. Engagement and Relationship Building:Establish rapport with customers understand their needs and providerelevant information to encourage sales or collect feedback. DataEntry and Management: Accurately record customer information calldetails and feedback in the CRMsystem.

RequirementsEducation:Bachelors degree. Experience: Previous experience in a customerservice or call center role; experience in a B2B environment ispreferred. Communication: Excellent verbal and writtencommunication skills in English Hindi and Bengali.CustomerOriented: Strong customer service skills with the abilityto build positive relationships. ProblemSolving: Ability to resolveissues effectively and efficiently. Organizational Skills: Strongattention to detail and ability to manage multipletasks

BenefitsCompetitivesalary and performance recognitions. Professional development andtraining opportunities. A supportive and collaborative workenvironment. StatutoryBenefits

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