Tele Callers

2 months ago

Ernakulam, India Coastal Star Pvt. Ltd. Full time
Job Description

Position: Tele caller - Customer ServiceLocation: Nettoor, Cochin.
Salary    : 15k - 20k
Office Time : Monday to Saturday
Experience : 2 years in Automobile is Plus

About Us:
Coastal Star is a proud partner of Mercedes-Benz, offering luxury automotive solutions and an exceptional customer experience. Our team is committed to upholding the highest standards of service and satisfaction, ensuring every interaction with our brand reflects the excellence Mercedes-Benz is known for.



Job Description:
We are looking for a dedicated and enthusiastic Tele Caller - Customer Service to join our team. The successful candidate will play a key role in maintaining positive relationships with customers, providing product information, and addressing inquiries and concerns in a timely and professional manner.


Key Responsibilities:

  • Engage with customers over the phone to address inquiries, follow up on leads, and provide product information.
  • Maintain and update customer records in our database.
  • Handle customer queries, complaints, and requests with patience and professionalism.
  • Collaborate with the sales and service teams to ensure a seamless customer experience.
  • Provide feedback to management on customer concerns and product performance.
  • Schedule test drives, service appointments, and follow up on after-sales satisfaction.
  • Meet daily and weekly targets for customer interactions and follow-ups.


Requirements

Requirements:

  • Excellent communication skills (both verbal and written).
  • Prior experience in tele calling or customer service is preferred.
  • Ability to build rapport and maintain positive customer relationships.
  • Strong organizational skills and attention to detail.
  • Familiarity with CRM software is an advantage.
  • Willingness to learn about the latest Mercedes-Benz models and services.
  • Ability to work in a team and coordinate with different departments.


Benefits

Why Join Us:

  • Be part of the prestigious Mercedes-Benz brand and a dynamic team.
  • Competitive salary and incentive structure.
  • Opportunities for professional growth and development.
  • Supportive and collaborative work environment.


Requirements
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