Security Advisor

2 months ago

Chennai, India Freshworks Full time

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in  San Mateo, California , Freshworks has a global team operating from  13 global locations  to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes  Freshdesk  (omni-channel customer support),  Freshsales  (sales automation),  Freshmarketer  (marketing automation),  Freshservice  (IT service desk),  Freshchat  (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

We are looking for a motivated Cybersecurity professional to join our GTM (go-to-market) Cybersecurity team as Cybersecurity Advisor. This person will report to the Manager, Cybersecurity, with the primary responsibility of providing  information security assurance  to freshworks existing and prospective customers.

The objective of the role is to win the trust of customers and enable the Go-To-Market (GTM) strategy of the company by objectively representing the information security posture of the company. This role is key to providing customers with adequate, contextual, and timely information about cybersecurity. 

This role will work closely with the Customer and customer-facing internal teams such as Sales, Pre-Sales, Channel Sales, Customer Success, Customer Support, Deals desk & RFP desk teams, handling information security requirements from prospective customers and existing customers.

The scope of the role includes responding to RFPs, security, and data privacy questionnaires and handling calls jointly with other teams from the Go-To-Market functions. Given the wide range of time zones we cater to, the role members will be aligned to different time zones when required.

Responsbilites:

Work with the customer-facing teams to handle information security requests from prospective and existing customers. Respond to information security questionnaires, inquiries, Queries, RFI/RFPs, and other due diligence documents. Participate in customer calls or discussions related to information security. Perform Contract Reviews (MSA, DPA, BAA, etc…) for the applicable/related information security obligations.  Create reusable customer shareable collaterals based on customer requests for information security assurance. Provide required training and insights on freshworks information security to GTM teams. Have a balanced work-life integration. 

Qualifications

3-4 years of experience in information security compliance roles.  Flexibility in working in different shifts/regions. This is absolutely mandatory because you will be expected to work in a specific shift.  Prior experience handling a similar role in a SaaS company is desired.  Knowledge of cloud security (preferably AWS) is a great plus. Good verbal and written communication skills  Desire to continuously seek and update technical skills around information security in cloud computing as required. Desire to work in a dynamic, aggressively growing environment and adhere to a strong work discipline of responding to customers contextually and in a timely manner. Self-sufficient and able to work with little direct supervision.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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