Customer relationship manager

2 months ago


Chennai, India KNV Capital Services Full time

- Handle incoming customer queries and issues via phone calls or online channels.

- Make outbound calls to follow up on customer inquiries and provide support.

- Ensure a positive customer experience by addressing concerns promptly and professionally.

- Assist in resolving product or service-related concerns and escalations.

- Proactively engage with new customers, explaining services and products to facilitate a

seamless onboarding process.

- Maintain accurate records of customer interactions and transactions.

Requirements

- Excellent communication skills.

- Ability to handle customer inquiries and complaints with patience and empathy.

- Strong multitasking and problem-solving skills.

- Proactive approach to connecting with new customers.

- Previous experience in customer service is an advantage.



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