SE Config Engineer
7 days ago
About Us
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick.
So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.
Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.
Ideagen believe that by recruiting diverse and talented individuals, we create an inclusive community for all. We are committed to empowering all colleagues to maximise their potential and express their unique characteristics, experience, and knowledge to achieve their ambitions.
As a key member of our EHSQ Solutions Engineering Team, your role as a Demo Configuration Specialist is indispensable. You will be instrumental in supporting Solutions Engineers by tailoring configurations for our EHSQ solutions. Your responsibilities also include managing demo system instances and generating sample data to enhance demo environments, all geared towards providing an exceptional buying experience for our potential customers.
At Ideagen, we recognize the pivotal role of a Demo Configuration Specialist in aiding our Solutions Engineers and Sales teams to secure new business. By crafting impactful demo experiences that resonate with our target audience, you contribute significantly to our success in winning over prospective customers. Your collaborative efforts with the Solution Engineer team and sales community ensure clarity on requirements, offer valuable insights from past experiences, and focus efforts on driving deals and retaining revenue.
Responsibilities
Analyse EHSQ business process and data to understand the prospects client system requirements for personalizing the buying experience. Engage in meetings with the Solutions Engineers and Sales teams to ensure a clear understanding of customer requirements. Manage deadlines in accordance to demo dates, ensuring that all stakeholders are aware of progress, configurations, and data available to support demo. Configure demo sites to reflect customers’ branding, organizations accurately, ensuring a seamless experience tailored demo to reflect the user experience for customer audiences. Configure module workflows to align with customers’ specific business processes, optimizing functionality and efficiency. Develop digitalized applications through configuration to facilitate transforming manual forms and processes. Coordination with database and technical services team in scripting and loading of customer data into demo and sandbox environments. Coordination with product team ensuring demo and sandbox environment is on the latest production version. New features are released and are enabled with each version of the software. Develop best practices and time savings for rapid configuration and loading of data. Configure reports according to customer requirements and perform thorough data validation to ensure accuracy and integrity. Validate demo sites concerning user login functionality, landing page, enterprise structure alignment, and customized report generation.
Skills and Experience
Technical Proficiency: A strong understanding of SaaS software architecture principles, configuration principles, such as; system settings, forms, workflows and database structure and manipulation of data. Problem-Solving Skills: The capacity to analyze complex requirements, troubleshoot problems, and implement corrective actions efficiently. Attention to Detail: Being meticulous in configuration tasks to ensure accuracy and consistency in system setups. Adaptability and flexibility: Ability to quickly adapt to new software systems, updates, and changes in technology to stay ahead in the ever-evolving SaaS landscape. Critical Thinking: The capability to assess requirements, evaluate solutions, and make informed decisions to optimize SaaS configurations. Communication Skills: Effective verbal and written communication skills are essential for collaborating with team members, understanding client requirements, and conveying technical information clearly. Time Management: Prioritizing tasks, managing deadlines, and efficiently allocating time to different configuration projects. Customer Focus: Understanding customer requirements and ensuring that SaaS configurations align with their needs and expectations. (A background or awareness in EHS or Quality Software solution configuration will be a bonus) Continuous Learning: Keeping up to date with the latest trends, best practices, and advancements in SaaS technology through ongoing learning and professional development. Team Collaboration: Working effectively in a team environment, collaborating with developers, engineers, and other stakeholders to deliver optimal SaaS solutions. A firm understanding of Microsoft office and collaboration tooling such as Outlook and MS Teams. A good working knowledge of Business Intelligence (BI) concepts and a awareness of BI Tooling, (. Power BI, IBM Cognos Analytics: Knowledge of Business Intelligence (BI) We are looking for a self-starter who will quickly learn the configuration principles of the solutions they will be responsible for. Whilst not essential, we are looking for someone with 2 – 3 years proven experience in a similar role.
Behavior:
Ambitious - Drive, Planning & Execution Adventurous- Flexibility & Resilience and Savvy Thinking Community - Collaboration & Communication-
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