Duty Manger

• Conduct daily briefings and ensurethat all pertinent information is well received by teammembers
• Manage and supervise all tasks ofhis/her staff to ensure that highest quality service is deliveredand department standards are met
• Review analyzeand suggest improvement of work flow and standards at the FrontDesk
• Analyze rate variance report to ensurerooms revenue control approve discounts andrebates
• Communicate with Front Office Manageron all matters regarding guest services & hoteloperations
• Ensure documentation of all guestrelated issues using the logbook
• Sign media andsupervise shift handover procedures
• Coordinateand communicate with other hotel departments as required regardinggeneral administration and operationsissues
• Provide management presence at all timesby assisting with the handling of guests needs and complaintstactfully and efficiently
• Assist GuestRelations in greeting rooming and sending offguests
• Inspect front of house and back of houseregularly for cleanliness andorderliness
• Ensure that front line staffcomplies with marketing techniques and maximizessales
• Check billing instructions monitor guestcredit and act upon anydiscrepancies
• Coordinate full house situationsand makes all necessary arrangements to handle overbooking andpledge relocates
• Ensure procedures of OnCallValet Desks and driveways are manned at all times and runefficiently
• Ensures the Safety Security andLoss Control policies and procedures are compiled with at the lobbyand driveway. Handle and manage hotelemergencies.
• Conduct Night Audit Process forhotel

Remote Work:

No

EmploymentType :

Fulltime