Managed Service Operations Analyst II
5 months ago
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor's DegreeTravel Percentage :
0%As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
About the role:
- We are looking for highly motivated individuals with a significant operational knowledge of CDO/CLO market and its reporting requirements.
- You will be a part of our Loan syndication and operations team which is deadline driven and requires strong focus on service quality.
- Work closely with account managers and relationship managers to provide clients with world-class services and swift problem resolutions.
About the team:
- We bring together market-leading growth solutions and premiere operational services which primarily serve the investment bank and broker-dealer community with front-to-back best-of-breed solutions.
- Our solutions include – Loan syndication, capital market, private debt, and middle market.
- Data processing volumes require more than a billion transactions to be processed on any given product and that requires employing the latest technology stack and best of monitoring tools.
- About 2500 FIS employees around the globe working with our solutions.
- Total $1.1 Billion Annual Revenue
- 68 of our clients are FIS Top 125 clients.
What you will be doing:
- As a Managed Service Operations Analyst, you should be familiar with Structured finance, CDO/CLO, Loan syndication and its life cycle.
- You will be working on Trade execution and settlement, Reconciliations, Compliance reporting, Cash and Trade break investigation and resolution, Principal & Interest recon, Trade attributes recons and Trade Lifecycle Management.
- Responsible for performing the day-to-day operational tasks.
- Proactively work with internal & onshore support teams for timely clearance and resolutions of issues.
- Work on the Ad-Hoc requests received from the onshore team or Client.
- Ensure all items assigned are actively performed with accuracy & timeliness.
- Clear communication with internal & external Managers and other support team.
- Assist in providing status updates on problem resolutions and outstanding issues to other team members.
- Assist with process improvement by contributing ideas to improve team efficiency.
- Ensure SOP's/ Job Aids are kept up to date & reviewed with supervisor.
- Other Process documents (Error Log, Query Log, Process Maps, SIPOC, FMEA etc.) should be kept updated.
What you will need:
- Bachelor’s degree or the equivalent combination of education, training, and work experience.
- Two to seven years of Investment banking experience.
- Good written and verbal communication skills.
- Candidate should be flexible to support business in extended hours.
- Good knowledge in MS-excel.
- Quick learner and proactive in handling additional tasks.
Added bonus if you have:
- Experience of Loan syndication and financial services.
- Fluent in English
- Excellent communicator – ability to discuss concerns and issues with other support team.
What we offer you:
At FIS, you can learn, grow and make an impact in your career.
- Extensive Health Benefits Program along with the Family Protection Plan
- Best-in-class career mobility options across the globe
- Award-winning learning offerings for career development
- Adaptable home - office work model
- Opportunity to work with global teams and clients
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
Array
-
Service Desk Analyst II
4 weeks ago
pune, India TransPerfect Full timeOVERVIEW Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst II will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a...
-
Service desk analyst ii
4 weeks ago
Pune, India TransPerfect Full timeOVERVIEW Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst II will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a...
-
Service Desk Analyst II
4 weeks ago
pune, India TransPerfect Full timeOVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst II will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a...
-
Service Desk Analyst II
4 weeks ago
Pune, India TransPerfect Full timeOVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst II will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a...
-
Service Desk Analyst II
4 weeks ago
Pune, India TransPerfect Full timeOVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst II will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a...
-
▷ [High Salary] Service Desk Analyst II
4 weeks ago
Pune, India TransPerfect Full timeOVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst II will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a...
-
TransPerfect | Service Desk Analyst II | pune
4 weeks ago
pune, India TransPerfect Full timeOVERVIEW Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst II will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a...
-
TransPerfect | Service Desk Analyst II | pune
4 weeks ago
pune, India TransPerfect Full timeOVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst II will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a...
-
Senior Service Desk Analyst
4 weeks ago
Pune, India TransPerfect Full timeOVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...
-
Service Desk Analyst
4 weeks ago
Pune, India TransPerfect Full timeOVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...
-
Senior Service Desk Analyst
4 weeks ago
pune, India TransPerfect Full timeOVERVIEW Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...
-
Senior service desk analyst
4 weeks ago
Pune, India TransPerfect Full timeOVERVIEW Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst...
-
Chief - Kanhe Plant Ii
2 months ago
Kanhe, Pune, Maharashtra, India Mahindra Steel Service Centre Limited Full timeChief - Kanhe Plant II **Date**:28 Oct 2024 **Location**:Kanhe-II, Kanhe-II, IN **Company**:Mahindra Steel Service Centre Limited Job Description **Job Segment**:Plant, Manufacturing
-
Senior Service Desk Analyst
4 weeks ago
pune, India TransPerfect Full timeOVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...
-
Service Desk Analyst
3 weeks ago
pune, India Wipro Full timeExperience: Good knowledge of laptop desktop troubleshooting 2-3 years of experience of service desk Excellent knowledge about VPN/Windows OS, M365, Active Directory, Active Role Server Qualification- Only graduates can apply Shift- 24/7 rotational shift (including night shifts) Location- Pune Hinjewadi phase II Immediate joiners...
-
Service desk analyst
4 weeks ago
Pune, India Wipro Full timeExperience: Good knowledge of laptop desktop troubleshooting 2-3 years of experience of service desk Excellent knowledge about VPN/Windows OS, M365, Active Directory, Active Role Server Qualification- Only graduates can apply Shift- 24/7 rotational shift (including night shifts) Location- Pune Hinjewadi phase II Immediate joiners preferred. ...
-
ERP Functional Analyst II
2 months ago
Pune, Maharashtra, India Arrow Electronics India Private Limited Full timeAbout the RoleWe are seeking an experienced ERP Functional Analyst II to join our team at Arrow Electronics India Private Limited. As a key member of our IT department, you will be responsible for providing project coordination, functional expertise, and contributing to improvements and enhancements for mission-critical, enterprise-wide information...
-
Service Desk Analyst
4 weeks ago
Pune, India Wipro Full timeExperience:Good knowledge of laptop desktop troubleshooting2-3 years of experience of service deskExcellent knowledge about VPN/Windows OS, M365, Active Directory, Active Role ServerQualification- Only graduates can applyShift- 24/7 rotational shift (including night shifts)Location- Pune Hinjewadi phase IIImmediate joiners preferred.Responsibilities :1. As a...
-
Service desk analyst
3 weeks ago
Pune, India Wipro Full timeExperience:Good knowledge of laptop desktop troubleshooting2-3 years of experience of service deskExcellent knowledge about VPN/Windows OS, M365, Active Directory, Active Role ServerQualification- Only graduates can applyShift- 24/7 rotational shift (including night shifts)Location- Pune Hinjewadi phase IIImmediate joiners preferred.Responsibilities :1. As a...
-
Service Desk Analyst
3 weeks ago
Pune, India Wipro Full timeExperience:Good knowledge of laptop desktop troubleshooting2-3 years of experience of service deskExcellent knowledge about VPN/Windows OS, M365, Active Directory, Active Role ServerQualification- Only graduates can applyLanguage- Should know English & BengaliShift- 24/7 rotational shift (including night shifts)Location- Pune Hinjewadi phase IIImmediate...
