Program Manager II, ShipTech

6 months ago

Hyderabad, India ADCI HYD 13 SEZ Full time
Looking for a career at a company that seeks to be Earth’s most customer-centric company? If so, come join us at Amazon.
ShipTech is the connective tissue, which connects Transportation Service Providers, First Mile, Middle Mile, and Last Mile to facilitate the shipping of billions of packages each year. Due to criticality of the ShipTech systems, world-wide (WW) Amazon business organizations work with ShipTech every year to deliver their programs for network expansion, operational efficiency improvement, new feature delivery to enhance customer/operator experience, compliance asks, etc. WW requestors submit intakes to deliver: (1) on-boarding new shippers, carriers, and services to the shipping network, (2) facilitating package movement and tracking in Amazon and third-party (3P) network, (3) changes in carrier artifacts like a label and manifest, (4) carrier configurations like routing codes, account ids, and (5) custom tech-builds for meeting business specific asks delivered by ShipTech every year (6) support improvement in the quality of Amazon’s worldwide shipment infrastructure by defining the usage, configuration, and standardization of transportation milestones
We are looking for a Program Manager to be a part of our effort to drive program for improving visibility and tracking capabilities for Amazon shipments. Our mission is to be a partner and enabler to Amazon Operations by improving shipment tracking logic and capabilities for different legs of logistics, customer messaging, validation of transportation milestones, enable logic for automated shipment workflows and improve quality of shipment tracking within and outside Amazon partners. This role gives an opportunity to work closely with Business team, Operations stakeholders, Tech teams, recipient experience teams and Senior Leaders to manage and deliver for Amazon businesses.

Key job responsibilities
Key job responsibilities
1.Drive improvement in worldwide shipment infrastructure by defining the usage, configuration, and standardization of transportation milestones.
2.Drive initiatives to improvement accuracy of shipment visibility for improving improve customer experience
3.Conducting evaluation of existing workflows and drive initiative to be Amazon central authority on workflows
4.Identify and execute data driven workstreams to identify gaps in current infrastructure (Both tech and business rules) and define future state along with roadmap
5.Improve the worldwide customer experience and operations visibility through accurate and informative delivery status of milestones.
6.Execute our program and project initiatives, while providing great internal customer support and driving consistency, help us continue to support our initiatives, and identify process improvement opportunities
7.Work with a variety of cross-organizational stakeholders which includes worldwide Transportation, ATS, AMZL, Customer Service, Customer Experience, Product, and Tech teams.
8.Communicate project statuses and updates across a global audience. Experience with Program Management in a broad, global organization
9.Manage competing priorities and drive alignment with leadership from different teams to implement the optimal solves for worldwide network

A day in the life
The ideal candidate must be detail-oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple stakeholders at once, able to work independently, and maintain professionalism under pressure. This role will need to have knowledge in analytical skills and in excel. The Program Manager will be passionate about their work, detail-oriented, and have good problem-solving abilities. This position will drive towards simple, scalable solutions to difficult problems, have project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way.

About the team
We are a team of program managers who work across 20+ platform tech teams. Our stakeholders are transportation teams across regions. We contribute to several large-scale high-visibility programs each year such as network expansion projects like market place launches and carrier launches, and new feature build outs to provide enhanced customer experience or better operational efficiencies. We also support several compliance programs across our worldwide stakeholders. We are looking for a Program Manager to work with global business customers and our engineering teams to support intake requests related to new carrier on-boarding and ship method integrations.

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND

BASIC QUALIFICATIONS

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in complex problem solving, and working in a tight schedule environment

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

  • Sr Program Manager, ShipTech

    6 months ago

    Hyderabad, India ADCI HYD 13 SEZ Full time

    ShipTech Program Management team is looking for a Senior Program Manager to lead the Planning and Process Improvement charter for the team. ShipTech Program team works with 20+ WW Business and Operations stakeholders to gather their details on their problems to be solved through ShipTech and collaborate with technology teams internally within ShipTech to...

  • Sr Program Manager, ShipTech

    9 hours ago

    Hyderabad, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:ShipTech Program Management team is looking for a Senior Program Manager to lead the Planning and Process Improvement charter for the team. ShipTech Program team...

  • myGwork | Sr Program Manager, ShipTech

    10 hours ago

    hyderabad, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:ShipTech Program Management team is looking for a Senior Program Manager to lead the Planning and Process Improvement charter for the team. ShipTech Program team...

  • Program Manager I, ShipTech

    9 hours ago

    Hyderabad, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Looking for a career at a company that seeks to be Earth's most customer-centric company? If so, come join us at Amazon.ShipTech is the connective tissue, which...

  • Sr. Program Manager, ShipTech

    6 months ago

    Hyderabad, India ADCI HYD 13 SEZ Full time

    Looking for a career at a company that seeks to be Earth’s most customer-centric company? If so, come join us at Amazon.ShipTech is the connective tissue, which connects Transportation Service Providers, First Mile, Middle Mile, and Last Mile to facilitate the shipping of billions of packages each year. Due to criticality of the ShipTech systems,...

  • Program Manager

    1 month ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    Job SummaryADCI HYD 13 SEZ is seeking a highly skilled Program Manager to lead the ShipTech Program Management team. The ideal candidate will have 5+ years of experience in program management, delivering cross-functional projects, and driving process improvements.Key ResponsibilitiesAlign yearly roadmaps across worldwide stakeholders, planning additional...

  • myGwork | Program Manager I, ShipTech

    10 hours ago

    hyderabad, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Looking for a career at a company that seeks to be Earth's most customer-centric company? If so, come join us at Amazon.ShipTech is the connective tissue, which...

  • Business Analyst II, ShipTech

    5 months ago

    Hyderabad, India ADCI HYD 13 SEZ Full time

    Looking for a career at a company that seeks to be Earth’s most customer-centric company? If so, come join us at Amazon.ShipTech is the connective tissue, which connects Transportation Service Providers, First Mile, Middle Mile, and Last Mile to facilitate the shipping of billions of packages each year. Due to criticality of the ShipTech systems,...

  • Global Operations Lead for ShipTech Programs

    3 weeks ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    Job OverviewA challenging opportunity has arisen for a skilled Global Operations Lead to join our ADCI HYD 13 SEZ team. This role is responsible for leading the planning and process improvement charter for the ShipTech Program Management team.Key Responsibilities:Align yearly roadmaps across worldwide stakeholders, including planning additional hiring or...

  • Sr. Product Manager, ShipTech

    9 hours ago

    Hyderabad, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Looking for a career at a company that seeks to be Earth's most customer-centric company? If so, come join us at Amazon.ShipTech is the connective tissue, which...

  • myGwork | Sr. Product Manager, ShipTech

    10 hours ago

    hyderabad, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Looking for a career at a company that seeks to be Earth's most customer-centric company? If so, come join us at Amazon.ShipTech is the connective tissue, which...

  • Global Program Manager for Digital Transformation

    22 hours ago

    Hyderabad, Telangana, India myGwork Full time

    Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community, offers a challenging role for a Senior Program Manager to lead the Planning and Process Improvement charter in its ShipTech team. The successful candidate will be responsible for driving the planning and process improvement charter for...

  • Logistics Program Manager for Global Shipment Visibility

    23 hours ago

    Hyderabad, Telangana, India myGwork Full time

    Company OverviewAmazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Job SummaryWe are seeking a highly motivated and detail-oriented Program Manager I, ShipTech to join our team. As a Program Manager, you will play a critical role in driving improvement in worldwide shipment infrastructure...

  • Program Director, Global Operations

    2 weeks ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    Job OverviewThe Program Director, Global Operations will lead the Planning and Process Improvement charter for the ShipTech Program Management team.This role involves driving the planning and process improvement charter for business intakes workstream, coordinating and delivering on both short-term and long-term planning aspects, and leading the process...

  • ShipTech Program Manager

    2 weeks ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    About ADCI HYD 13 SEZWe are a leading company that seeks to be Earth's most customer-centric organization. With a global presence, we strive to provide the best possible experience for our customers.Program Manager RoleAs a Program Manager at ADCI HYD 13 SEZ, you will play a crucial role in driving program improvements for worldwide shipment infrastructure....

  • Senior Program Manager, ShipTech

    9 hours ago

    Hyderabad, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Come share your proven track record of implementing change, advocating for others, program management skills, and passion for improving the work experience for team...

  • Program Manager II, Flex SLS

    6 months ago

    Hyderabad, India ADCI HYD 13 SEZ Full time

    Job summaryAt Amazon, we're looking for a Program Manager II for Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our...

  • Program Manager II, Flex SLS

    9 hours ago

    Hyderabad, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Job summaryAt Amazon, we're looking for a Program Manager II for Amazon Flex. Amazon Flex works directly with independent contractors - called delivery partners - to...

  • myGwork | Program Manager II, Flex SLS

    10 hours ago

    hyderabad, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Job summaryAt Amazon, we're looking for a Program Manager II for Amazon Flex. Amazon Flex works directly with independent contractors - called delivery partners - to...

  • myGwork | Senior Program Manager, ShipTech

    10 hours ago

    hyderabad, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Come share your proven track record of implementing change, advocating for others, program management skills, and passion for improving the work experience for team...